Samantha Sum
About
Samantha Sum is from Singapore. Samantha works in the following industries: "Information Technology & Services", "Retail", "Hospitality", and "Automotive". Samantha is currently Tesla Advisor at Tesla, located in Singapore. In Samantha's previous role as a Business Development Consultant at Oracle, Samantha worked in until Jun 2021. Prior to joining Oracle, Samantha was a Retail Energy Specialist at Tesla and held the position of Retail Energy Specialist at Sydney, Australia. Prior to that, Samantha was a Sales Coordinator at Four Seasons Hotels and Resorts, based in Sydney, Australia from Oct 2015 to Mar 2018. Samantha started working as Guest Services Officer at Four Seasons Hotels and Resorts in Sydney, Australia in Dec 2012. From Jul 2011 to Dec 2012, Samantha was Turndown Attendant at Four Seasons Hotels and Resorts, based in Sydney, Australia. Prior to that, Samantha was a Barista at Starbucks, based in Singapore from Sep 2008 to Jun 2011. Samantha started working as Intern at Four Seasons Hotels and Resorts in Maldives, Landaa Giraavaru in Nov 2010.
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Samantha Sum's current jobs
Accelerate my home country’s transition to sustainable energy
Samantha Sum's past jobs
My experience working at a high volume hotel that places great emphasis on providing excellent customer service has showed me that it is crucial to have a reliable Property Management System (PMS) for smooth operations and to deliver exceptional customer service. Opera PMS is reliable, simple and flexible that enabled me to create memorable guest experiences during my tenure at Four Seasons Hotel and Resorts. Oracle Hospitality provides a world class Property Management System which can handle all hotel critical tasks and also provides comprehensive solutions for your Food and Beverage requirements.
Educate and promote sustainable energy through the use of Energy products to help achieve Tesla’s mission of accelerating the world's transition to sustainable energy. Communicate the benefits of solar panels and Tesla Powerwall to customers across Australia at Martin Place store and through Tesla Tiny House in Queensland, Victoria and New South Wales. Provide personalised service to each customer according to their required energy needs Assist Tesla Motors department in promoting and selling Electric cars. Achievements: Only member in the Retail Energy Specialist Team that achieved KPI in quarter 2 (More than 30% leads to call back requests) Highest number of leads generated in quarter 2 with a total of 695 leads
Manage high volume of group enquiries and converted several groups in absence of Group Sales Manager. Conduct comprehensive site inspections for clients in hotel rooms and function space. Prepare proposals, contracts and handover files for Sales Managers. Provide after-sales support to clients in a timely manner. Process booking enquiries in Delphi accurately according to corporate standards. Achievements Employee of the Month nominee in March and December 2016 for outstanding performance Professional Selling Skill Training by Miller Heinman Group
Complete check-in and check-out hotel guests seamlessly including completion of billing procedures. Ensure proper credit card procedures are followed at all times to include credit card imprint and per-authorize appropriate amount on the credit card. Communicate hotel service and amenities to guests and the anticipation and fulfillment of guests’ needs promptly. Anticipate guests’ needs, respond promptly and acknowledge all guests throughout the day. Assist Housekeeping and Reservations department during busy periods while maintaining a high level of guest service and professionalism. Achievements Employee of the Month nominee in March 2015 for outstanding performance Part-time position held concurrently with enrollment at UNSW
Covered various positions in the Housekeeping Department - Housekeeping Coordinator & Room Attendant. Train and mentor new and current team members to increase performance and morale.
Preparation and serving of Starbucks hot and cold beverages according to the highest quality standards Manage daily cash float and work flow Train and mentor new and current team members to boost performance and morale Achievements Demonstrated and was awarded the Starbucks MUG (Moves of Uncommon Greatness) award in 2009 for employees of outstanding performance for excellence in service and hospitality Part-time position held concurrently with enrollment at Temasek Polytechnic
Undertook hostess and waitress duties at the resort’s three restaurants where duties include: Management of reservation and seat assignment, food order taking and manage work flow Communicate effectively with both staff and guests of different nationalities to provide highest possible customer service