Sandra Chau

Key Achievements: • Improved processes and reduced operational cost by standardising procedures and establishing automated systems • Improved customer satisfaction and increased repeat sales. Proactively identified improvement areas from customer feedback and regular product review. Collaborated with Directors and other team members to implement positive changes • Increased annual sales by 150% from a key distributor by understanding the customer’s needs and implementing a tailored reward programme • Streamlined records management using Excel. This includes product details, sales records, employee time sheets, tools & equipment inventory and vendor information • Launched new E-commerce website and reached a new demographic of customers • Developed and implemented a Quality Control system to ensure compliance to regulatory standards Key Responsibilities: • Oversaw full business operations: Sales, Administration, Customer Service, Purchasing, Finance and Production • Managed office and workshop teams to ensure smooth operations and timely delivery of projects • Supported the Directors in business development, challenge actions if necessary to meet client requirements and maintain focus on the project at hand • Provide PA support to Company directors: general life management, plan/book travel arrangements • Client liaison: answering enquiries, generating quotation, after-care support • Reports and Document preparations – Sales breakdown, Product certificates, Employee/sub-contractor contracts and adhoc documents as required • Accounts and HR duties – payroll using 12pay, invoicing and meeting VAT, CIS submissions deadlines following statutory requirements with the use of Sage 50c • Designed contents for product brochure, leaflets and social media adverts with Photoshop • Negotiated competitive pricing with suppliers, reducing costs and improving profits

• Managed administration duties for multiple departments including Life Insurance, Home Insurance and Pension Reviews, adhering to strict Data Protection Guidelines • Produced bespoke reports weekly for Company Directors and Senior Management Team. These required accurate and efficient use of Microsoft Office • Raised invoices and monitored weekly payment run from various insurance providers and partner companies, reconciled against company records to ensure there are no discrepancies • Ensured all supporting information is collected in a timely manner from customers, providers and doctor’s surgeries • Always using my initiative to find better solutions to make my own work routine and my colleagues’ work routine simpler and more efficient. • Speaking to potential clients on the phone daily using software phone systems such as Zoiper/3CX.