Sandy Glashaw

• Manage a book of over 125 top EAP and SAP accounts including local, regional and national • Proven ability to design and implement results-based programs that meet corporate objectives, employee and students needs • Dedicated Account Manager supporting sales efforts, RFP’s and benefit broker consultants in a variety of industries • Align CEO and organizational needs with support goals and company mission • Deliver high-level client experiences in order to engage and maintain relationships • Execute high-energy, engaging, in-person presentations to prospective clients • Partner with all departments to maintain organization standards and goals • Work directly with Executive Team to identify success metrics, ensure quality of programs and monitor success rates • Oversee escalated business situations through direct interaction • Identify and implement strategies to increase employee engagement in client organizations • Quickly build sincere rapport with clients and foster trust • Demonstrate sales aptitude with relentlessly high standards; never satisfied with mediocrity • Provide consulting, communication, and brokerage services for clients' employee benefit plans • Manage day-to-day client service and vendor relationships • Coordinate renewal and marketing efforts, plan design review and financial exhibits • Benchmark client benefit plans with market data • Provide targeted and ongoing compliance support • Create and conduct client presentations to HR team and executive management • Develop strategy for communicating plan changes and new initiatives • Lead customized employee communication campaigns • Conduct on-site and remote employee meetings • Identify and develop strategic vendor relationships

• Drove growth by 300% by implementing and executing effective strategies for securing new accounts • Maintained all current accounts including the negotiation of pricing per work order • Built relationships with key decision makers • Worked to build and maintain productive relationships in National Accounts • Coordinated orientations and exit interviews for part-time and temporary employees • Designed and implemented employee incentive programs to increase productivity by 20% • Standard hiring procedures, screening of candidates, and coordinated interviews • Evaluated processes to improve efficiency and employee morale • Maximized revenues through staffing and labor cost controls resulting in 15% lower costs in the second year • Payroll Administration & Accounts Payable

• Supervised the total sales efforts to generate a 30% increase in revenue • Developed productive relationships with primary contacts at Children’s Hospital, PF Chang’s Corporate, Gen-Probe, Pfizer Inc., and Digital Inc., resulting in corporate sales increasing by 40% • Conducted motivational leaderships and counselling training for all employees • Produced quarterly sales plans, annual revenue budgets and the annual marketing plan • Used interpersonal skills to both motivate and discipline as needed • Account Reconciliation: Verifying entries and compare system reports to balance. Expense charges to corresponding generals ledger accounts by allaying invoice/expense reports • Processed all new hire, re-hire and termination documents, processed unemployment compensation claims, monitored employee benefits eligibility and processed enrollments as well as terminations • Consistently delivered results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies

• Introduced training programs for all hotel personnel that enhanced employee performance and helped build a motivated workforce. • Analyzed training needs and facilitate both workshops and training programs for the sales force. • Implemented tracking mechanisms to analyze the results of workshops and training programs. • Coordinated with Corporate sales training department and serve as a resource for the field force on various topics such as product, work-site marketing and training. • Participate in territory meetings, trade shows, territory activities, special events and seminars. • Kept apprised of technical product knowledge, sales techniques and marketing trends. • Assisted in developing needs assessments of sales representatives and sales management. • Delivered and evaluated training programs concerning domain, industry, and solution areas. • Prepared training manuals, feedback survey forms, and support materials. • Established and maintained high performance standards throughout the training process.

• Maintained exceptional customer service for all hotel guests • Worked directly with General Manager to manage all activities of the property including employees, maintenance, sales and profit/loss controls • Ensured that produce quality standards were met in all areas of the hotel as far as appearance, levels of maintenance and cleanliness; established and oversaw preventative maintenance programs to protect the physical asset of the hotel • Managed responsibilities in accordance with the organization’s policies and applicable laws. Including interviewing, hiring, and training employees, addressing complaints and resolving problems • Conducted interviews for open positions, both screening and first interviews as assigned. Evaluated candidates utilizing appropriate tools and techniques

• Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, and any special needs requirements. • Arranged the availability of audio-visual equipment, transportation, displays, and other event needs. • Conferred with staff at a chosen event site in order to coordinate details. • Monitored event activities in order to ensure satisfaction of participants, and resolution of any problems that arise. • Inspected event facilities in order to ensure that they conform to customer requirements. • Communicated the client’s needs to all of meeting staff and other suppliers and any additional changes that may occur

Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, and any special needs requirements. Arranged the availability of audio-visual equipment, transportation, displays, and other event needs. Conferred with staff at a chosen event site in order to coordinate details. Monitored event activities in order to ensure satisfaction of participants, and resolution of any problems that arise. Inspected event facilities in order to ensure that they conform to customer requirements. Communicated the client's needs to all of meeting staff and other suppliers and any additional changes that may occur.