Sanjay Korana

• Market Scope: - Managing approximately 1000+ users in two markets which has three physical locations with the help of team size of 19 direct reporting team players - Accountable for ensuring all IT infrastructure services are up and running with 99% up-time since business model such that it runs all 365 days - Build strong teams for each subcategory within IT such as helpdesk, server and storage management, network management, information security and DevOps - Work closely with product and engineering teams and bring all the approved apps/services in production environment with detailed documentation and set the support structure and process. - Bring cost optimization through various ways such as vendor consolidations, automation, process improvement, application normalization, strategic planning etc. - One of the key KRA was to remain within submitted yearly budget and execute budgeted plans as per timelines. - Manage service, projects and application support with maximum user satisfaction level. • Vendor management: - IBM, Palo Alto, Tata, Airtel, Five9, data purchase and related vendors, LinkedIn, Telstra, Bayntel etc. • Business applications support: - Managing IT services to both Tele side and media side of business using helpdesk structure with incident and change management. • Function Engagement: - Work involves intra department associations including senior management, P&E team, data and email marketing teams along with some of corporate teams such as corporate IT, CSO, compliance and legal teams to provide the best service possible, growth, staff skills and cost savings.

• Market Scope: - Managing approximately 575 users in 3 markets including some of partners such as IBM with the help of team size of 8 direct reporting including IBM resources. - Accountable for ensuring all services provided by IS Services are delivered into markets on time, to quality and budget KPI's ensuring user satisfaction targets are met. - Create and Maintain strong partner relationships with in market business leaders, key stakeholders, and key external service providers. - Delivery of Global Diageo Business Services Performance Promise IS Services, Optimization Solution and Services Delivery. - Ensure strong Service Delivery of all IS Services in alignment with regional business requirements - Promote and sustain compliance with solutions and service delivered - Manage service , projects and application support • Vendor management: - IBM, Accenture, CSC, Verizon, Infosys • Business applications support: - Global Servicedesk in outsourced environment at IBM Bangalore. Managing IT service delivery for markets using incident, problem management, change management, capacity management and various governance calls with respective vendors. • Employee satisfaction: - responsible and managed 90% of market users as satisfied users to whom we deliver IT services through various channels. • Function Engagement: - Work closely with senior management, peers and other teams, in matrix organization and across functional groups, to provide the best service possible to the customers, business growth, staff skills and cost savings.

• Business planning: - Responsible for annual & 3 years IT budget planning for both capex- opex costs of new and existing IT infrastructure. Responsibility for returns on IT investments. Inter departmental discussions with HOD’s and key users on IT support for improvement, support and feedback. • Vendor management: - Established network of vendors, partners for infrastructure support through AMC, global contracts & agreements for new purchase, upgrade, facility management, software. • Business applications support: - Support, maintenance & update/upgrade support for finance & accounting ERP, supply chain software, SFA software, marketing tools & indirect business software. • Documentation: - Part of documentations published for internal users and support staff like disaster recovery planning, BCP, installation guides, policies & procedures relates to IT & IT infrastructure. • Audits: - Responsible to comply with internal & corporate IT audit according to audit compliance reports and ensures that it does not repeat in next reports. • Systems Administrator: - Responsible for maintaining IT Infrastructure of GALDERMA INDIA. It is currently VMware environment based on HP ESX server hardware & NetApp storage volumes. • Network & telecommunication: - LAN & WAN environment with Cisco switches & router, SSG5 Juniper firewalls & Alcatel Epabx for security handling with the help of Network & security specialist.

• Worked as a server management engineer (Wipro Facility management service) to - NESTLE INDIA LTD. • Worked closely with core NESTLE INDIA IS/IT team for NESTLE Mumbai (70 users & 7 sales clearing depot connected with internet VPN). Got valuable knowledge on IT policies & procedures during this tenure. • Worked on below few projects under the guidance of Nestle Sr. IT Head 1) Worked as a team member- support for deployment of Internet based VPN solutions for C&S locations for accessing central SAP application at Data center & mail server based in India. 2) Worked on Project of IS/IT Infrastructure deployment for Nestle India sales clearing depot for enabling them to use common business System i.e., SAP. 3) Team member for IT Infrastructure deployment at Nestle India New factory. 4) Team member of Disaster recovery plan for Nestle India IS/IT Infrastructure.

• Installations, Administration, configurations and Maintenance of various services etc. • Installation & configuration of High End ECAD software’s like Cadence, Mentor Graphics using third Party FlexLM Licensing server on Windows and Solaris 7.0 platform. • Desktop side support - Hardware & Software support.

• Responsible for Technical support of High-End Mentor Graphics EDA softwares for WEST regions. • Presale – demonstrations, bench-marking & Post sale – support, software training, problem management & AMC.