Sarah Davis

Manager, Deal Operations Amazon Local (August 2011 - April 2014) Oversee the operation team producing the local deals including multiple product types in over 135 markets. Help define and implement new business processes related to obtaining products from multiple sources. Ensure quality work by implementing process improvements, individual coaching, and reviewing deal quality metrics. Contribute to WBR, MBR, and OP1 documents. Manage direct and third party channels of the business while participating in the construction of an additional channel. Lead team through setting goals and objectives and contributed to growth and development of direct reports. KEY ACHIEVEMENTS: • Successfully guided team to improve operating metrics, including an increase in team efficiency by 60% and improvement in cycle times of 69% year over year. • Offered invaluable insight through the original design and implementation of the internal systems and processes. • Led a strategic initiative to develop a new organizational structure across all three regional offices including creating a “frontline” management role, obtaining buy-in from other managers, and successfully implementing the project. • Actively participate in the hiring process through position as key interviewer. In 2013, conducted 264 interviews in Seattle, New York City, and Dallas for a variety of positions. Mentored interviewers in training. • Launched and managed a successful Undergraduate Account Management Pilot Program. • Drove interviewing and phone screening education across the Deal Ops team, resulting in a higher number of Account Managers participating in interviewing as well as greater onsite candidate quality.

Enhance the customer experience by managing merchandising, promotions, and content expansion. Coordinated with Finance, Accounts Payable, and Vendor Payments teams to ensure agreement terms are correctly executed. Developed and maintained strong vendor relationships, resulting in contract renewals and multiple amendments. Partnered with Amazon Operations and Publishers to ensure timely and accurate delivery of digital assets to exceed customer experience expectations. Hired, managed, and developed the Kindle Vendor Management Support Team. KEY ACHIEVEMENTS: • Maintained largest Trade publishers $175MM digital eBook business, a result of two years of triple digit growth. • Increased Kindle catalog over 10,000 titles by partnering with publishers by strategically leveraging relationships.

Served as a key business partner, creating a self-service platform for vendors for books, the most established product line. Purchased and merchandised new sales releases and catalog titles for over 40 Trade and French publishers, representing over 3MM titles and 60% of the overall business. Executed all merchandising placements with editorial, legal, and graphic design teams including bi-weekly national print advertisements in the Globe & Mail newspaper. Conducted annual business reviews and quarterly sales presentations in Toronto with top-tier publishers, analyzing sales performance, revenue, turns, and discussing new strategies to meet objectives. Managed all vendor inquiries regarding sales, marketing, operations, and catalog issues. KEY ACHIEVEMENTS: • Successfully met goal of reducing unhealthy inventory by $1MM. • Improved margins by negotiating all purchasing terms and annual marketing budgets with individual publishers • Worked closely with publishers and wholesalers to secure stock and coordinate timely deliveries to fulfillment center in Canada, improving in-stock levels on daily top-sellers.

Prioritized workflow and set objectives for the team. Used tools and results-focused approach to set a performance example in vendor negotiations. Served as first point of contact for Associate Buyers to resolve vendor issues, set vendor management targets, and escalate tools and process improvements. Collaborate with internal partners including Accounts Payable, buyer tools developers, and Vendor Operations to increase team efficiency. Coached a team of ten Associate Buyers in vendor management skills, sourcing tactics, buying tools, and personal development KEY ACHIEVEMENTS: • Managed day-to-day operational and buying issues for Small Publisher Sourcing business worth $55MM annually. • Set strategic goals and derived tactics to meet them, leading the SPS team to exceed financial goal of $1MM incremental Gross Margin for both years. • Crated all training and development materials for Associate Buyers

Worked all Fraud Queues including investigation of suspect and failed orders. Researched customer email correspondence, working fraud reports and phone hotlines for customers and financial institutions efficiently and quickly. Used analytical skills to authenticate customers and determine legitimacy of transactions and correspondence on multiple platforms.

Built positive relationships with suppliers and fulfillment partners through regular communications. Resolved fulfillment cycle issues including data feeds, order processing, returns, and purchase orders. Ensured smooth flow of daily orders, resolving problems quickly and efficiently. Ensured orders were completed accurately and quickly, supervising picking, packing, and shipping. Reviewed supplier lead times in order to generate and manage purchase orders in a timely manner. Collaborated with internal departments in order to resolve fulfillment related issues. Identified product trends, making inventory and cost reduction recommendations to management. Supervised Fraud Administrator and the fraud detection process. CUSTOMER SERVICE REPRESENTATIVE / FRAUD ADMINISTRATOR (NBCI AFFILIATE XOOM.COM), 1999 - 2000 Maintained a list of known fraud customers, checking daily to ensure no fraudulent order attempts were made. Worked closely with financial institutions and law enforcement in fraud investigations. Handled credit card chargebacks. KEY ACHIEVEMENTS: • Created and implemented fraud process manual