Sas Brandy

Responsibilities: -Address daily support queries to assist Australian reseller channel -Server configurations on both local and cloud systems -Troubleshoot level 2/3 VoIP and networking queries. -Assisting resellers with pre-sale and post-sale enquires -Develop and document guidelines, technical manuals for Alloy Computer Products product range -Product testing and return authorizations -Specialized in 3CX, Grandstream and Epygi PBX Achievements: -Received multiple recognitions for the high level of engagement and contribution for the team

Address assigned support tickets (OTRS ticketing system) Log all incidents and solutions on the system Manage servers, including e-mail, print and internal services Administer Microsoft Exchange , Active Directory (AD) Maintain and verify backup servers/systems Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Manage security solutions, including firewall, anti-virus, and intrusion detection systems Provide first hand support, IT training, and troubleshooting to all office staff for IT mattersManage all network hardware and equipment, including routers, switches, Hubs, and UPSs Administer andmaintain end user accounts, permissions, and access rights. Create and configure print services for multi-function devices Achievements Implementing network of a medium size education provider in Melbourne Designed remote assistant system for internal computers using VNC Deploying remote assistant client software using group policy

• Respond to requests for technical assistance in person, via phone, electronically • Prioritizing and assigning jobs using OTRS ticketing system

• Promptly attend to all customer requests with a professional and courteous service • Promote all product and services effectively to new customers and inform existing customers on new services and benefits