Scott Byrum

Administrated the daily sales order input and related sales support for two major outdoor lighting brands: Kim Lighting and Architectural Area Lighting Coordinated and evaluated the activities of 14 support representatives and order editors to ensure the timely processing of new purchase orders and set appropriate delivery expectations for the manufacturer representatives, lighting distributors, and electrical contractors Proactively responded to a variety of e-mail and phone communication concerning order fulfillment, product engineering, and supply chain issues Conducted daily "service" meeting involving Operations, Purchasing, Planning, and Engineering management designed to improve delivery performance and resolve supply chain difficulties Introduced and maintained a variety of performance metrics to analyze and better understand department functions, to manage customer expectations, and provide more responsive service Presented monthly sales input statistics and staff achievements in monthly executive staff meeting

Coordinated and directed day-to-day support operations for both domestic dealers and international distributors. Determined staffing requirements: hired and trained new account representatives and conducted performance evaluations to measure goal achievement and determine areas needing improvement. Directed all department operations, organized staff work schedules, and delegated specific duties and responsibilities. Answered an array of e-mail traffic, including inbound/outbound EDI transactions, new purchase orders, and inquiries concerning product lead times and order status. Assumed full responsibility for reviewing open order position, including allocation of newly stocked inventory and printing pick-tickets for Shipping Department to maximize daily shipments. Provided expert oversight of call center queue to maintain standards for customer wait times and call abandon rates. Resolved credit holds on sales orders in collaboration with the Credit Manager. Maintained frequent interaction with production managers, planners, and buyers to reliably meet customer supply requirements and requested ship dates. Approved completed credit forms for defective and stock balance returns for processing by Accounting Department.