Sean Ablett
About
Sean Ablett is from United Kingdom. Sean works in the following industries: "Hospitality". Sean is currently Contact Centre Director at Jet2.com and Jet2holidays, located in Leeds, United Kingdom. In Sean's previous role as a Vice President Sales Evolution at Hilton, Sean worked in United Kingdom until Sep 2018. Prior to joining Hilton, Sean was a Vice President Contact Centre Reservation Sales at Hilton and held the position of Vice President Contact Centre Reservation Sales at USA . Prior to that, Sean was a Senior Director HRCC International Offices at Hilton Worldwide, based in UK from Nov 2007 to May 2011. Sean started working as Secondment : Program Director, HRCC Outsourcing at Hilton Worldwide in Dallas in Jan 2009. From Jun 2006 to Nov 2007, Sean was Sales Director at Abercrombie & Kent, based in UK . Prior to that, Sean was a Head of Sales Centre at Thomas Cook, based in UK from Aug 2003 to Feb 2006. Sean started working as Head of Sales Excellence at Thomas Cook in Peterborough, United Kingdom in Jan 2001.
Go to finalscout.com and type Sean Ablett's name into the search box for a free email address. FinalScout is a professional database with more than 500 million business professionals and 200 million company executives.
Sean Ablett's current jobs
Sean Ablett's past jobs
Spearhead Worldwide Sales Global Engagement projects including global rollout of Salesforce, and the implementation of a global account segmentation and engagement strategy. Define sales office funding models and plan launch of global virtual sales training through in-depth scoping of overall sales operating model. Evaluate and identify opportunities for convergence across the Americas, EMEA, and APAC regions. Leverage expertise in change management, communications, and strategic planning to facilitate streamlined operations
Oversaw 13 contact centre locations worldwide, optimizing sales and revenue for large global virtual and outsourced teams. Managed over 45M contacts in 12 languages, amounting in $4.5B in gross rooms revenue annually, 11% of all Hilton room revenues, and $450M in cross-sell revenue. Developed vendor RFP, shortlist and selection processes, led contractual negotiations, and designed training programs. Established Philippines, El Salvador, Bulgaria, India, and Jamaica operations. Rolled-out key partner transfer offers including car rentals, co-brand credit cards, and time-share opportunities to drive incremental revenue and take out commission. Provided ‘Counsellor Approach’ training programme to all reservation agents; designed sales incentive programs. Created a 5-year capability roadmap, language and outsourcing strategy. Achieved a $20M annual cost savings as part of an outsourcing program; outsourced 45% of contacts. Delivered $60M in incremental sales in 2017 through design and roll-out of ‘Res Sales 2.0’ consultant coaching program; improved room up-sell rates from 13% to 23% within four years; improved call conversion percentage each year since 2011. Recognized for operation’s highest team member engagement score of 96%, managerial trust score of 81% and leader effectiveness score of 83%. Achieved highest ADR delivery channel and highest Net Contribution to room revenue channel, as well as 2nd lowest cost distribution source; sales cost per net revenue generated 2.2% with total call centre operating costs of $100M. Implemented Mattersight speech analytics platform to obtain customer insight.
Oversaw call centre operations in Glasgow, Cairo, Tokyo, Singapore, and Shanghai. Identified $1.5M in cost savings against budget of $8M for all international operations whilst achieving call conversion, cost-per-call, and service level targets. Successfully managed the opening of new call centre in Shanghai and closure of Singapore operations within six months. Established Glasgow call centre as HRCC’s European operations hub, supporting five languages.
Program Management responsibility for the establishment of Philippines, El Salvador and Bulgaria operations for Hilton Worldwide - from vendor evaluation, contractual/commercial negotiation through to live operation of four offices.
Directed 60 members of the sales team and 12 members of the private travel team in providing bespoke and tailor-made luxury worldwide travel services. Managed an annual turnover of approximately £50M. Handled all aspects of operations including client services, training, air and ticketing, as well as HR. Successfully overhauled internal target setting process and sales bonus scheme to increase conversion rates of 40% in six months, and booking margins from 19% to 23%. Reviewed A&K Private Travel, preparing and presenting a 3-years revised business strategy to the UK executive Board, resulting in launch of new proposition.
Managed sales operations for a centre with peak capacity of 550 seats and annual turnover in excess of £300M. Developed sales strategy from 2004 to 2009, acting as key sponsor of the workstream and initiatives. Awarded sales centre of the year in 2004 and 2005, as well as ‘UK Highest Benchmarked Smart Workplace’ Award in 2005. Improved sales conversion in all business areas by over 30% between 2003 and 2006. Increased average revenue contribution per hour by 25%.
Responsible for the development of best practice customer engagement, service quality and sales protocols for us by Thomas Cook's contact centres in Peterborough and Falkirk