Shabnam Safaei

Results-oriented Auto Sales Associate ,experienced in new vehicle sales. Skilled in strategically negotiating deals to achieve sales targets. Proven leadership skills that help team members achieve individual sales, enhance customer service, and drive business , dedicated to delivering high-quality service and building relationships with customers. OMCIC certified registered. Experienced in Sales Management Program , SMP Working persistent under pressure, always been an achiever

Senior store key holder who ensure policies, brand standards and grooming guidelines are committed and implemented. • Support store manager in in-store trainings and on-board new hires. •Proactively assess and manage performance of the team •Act as role model demonstrating sales leadership to the team by supporting them by customer journey, closing ceremony , client retention to provide best service for our customers. • Build and maintain client books ; meeting sales objectives. • Possess strong leadership and interpersonal skills, continuously motivate team to assist clients to get best results,Remarkable Team Player •Work with visual merchandising brand ambassador to ensure visual merchandising consistent with company standards; periodically align visual merchandising and sales performance. •Responsible for opening & closing establishment; Following proper store procedure during managers absence. •Handling operational procedures, supporting store manager with in-store trainings & on-board new hires. •Proactively assess & manage performance of the team; Demonstrating sales leadership by supporting team through the ‘Birks Experience’ culture, assisting through customer journey, closing ceremony & client retention to provide immaculate service. - Demonstrating outstanding selling skills; Consistently hitting & surpassing sales targets, hitting million-dollar sales achievement. - Responsible for educating associates on Parisian fine jewelry brand, Chaumet; Maintaining impeccable visual displays & ensuring everything is to company standard. - Reporting to sales director of Canada on sales margins for Chaumet. - Sales specialist for Roberto Coin & Messika fine jewellery in addition to Maison Birks fine jewellery & luxury timepieces. - Specializing in Diamonds fine jewellery & engagement rings.

Million Dollar Sales Professional at Birks Yorkdale, Toronto,Ontario

I am one of the top sellers in a jewelry department in Saks Fifth Avenue Toronto. -Consistently achieve or exceed monthly and quarterly individual sales plan - Fully support and align with all key business initiatives and new product launches. - Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations - Excellent reporting abilities to review project status and maintain timelines. - Possess strong leadership and interpersonal skills, and a collaborative team member -Ensuring that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client. -Assist clients with Customer Service needs, maintaining the brand’s high standard. -Cultivate strong client relationships. -Able to establish and maintain effective relationships with customers and demonstrate a trusting and respectful demeanor. -Detail oriented and able to handle multiple tasks . - I have the chance of training houses like Chopard, de grisogono , Piaget, Boucheron, And jewelries like Kwiat, Hearts on Fire, Marli, Themple St Clair, Vhernier, Assael , Hueb, Pomelato, Ippolita, Roberto Coin, Marco Beciego, John Hardy, David Yurman.

- Delivers exceptional levels of sales performance. - Team player who contributes to team sales plans. - Create and enhance a culture of Birks Experience for customers. - Excellent communicator who consistently exceed sales plan objectives - Maintain security standards within the store to ensure safety of customers, colleagues and to protect, assets through appropriate care and handling of merchandises like, Mont Blanc , Tag Heuer , Panerai ,Fredric Constantine, Gucci , Breitling, Baum Mercier and Dior watches.

-Contribute toward the achievement of branch business objectives by meeting or exceeding individual sales goals and delivered double achieving weekly sales targets. -Deliver superior, legendary customer experience. -Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations and outstanding active listening skills. -Provide tailor investment recommendations. -Demonstrate effective discovery abilities to identify client needs based on their total financial situation and possessing a thorough knowledge of customer life cycle needs -Take ownership of and provide effective first point of contact resolution and ensure customer problems are handled appropriately, escalating issues when necessary -Team player who contributes to team sales plans. -Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds. -Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges. -Carry out special services for customers, such as ordering bank cards and checks. -Receive and count daily inventories of cash, drafts, and travelers' checks -Identify and refer customers to internal Bank partners as appropriate also Plan and execute relationship building activities

•Prepare Pre SO&P analysis in support of the Sales and Operations process •Communicate supply and demand status including forecasts to key stakeholders •Establish process measurement of KPI, obtain feedback, analyze results, perform root cause analysis and evaluate results for continuous improvement. •Manage inventory in terms of inventory level, lead time, turn and non-performing inventory •Maintain the order fulfillment process for assigned products •Coordinate new product and product phase out planning with the Brand Management & Sales Team •Monitor and help resolve customer service related issues for assigned products in support of customers, brand manager & Sales parties. •Resolve shortage situations by proactively managing and monitoring inventory levels for assigned materials and material types. •Ensure readiness of weekly and monthly reports. Review contents and formats prior to present to Senior Team during Pre-Sop meeting •Work closely with International and Domestic Sales Team to reduce/eliminate excess of FG •Engage initiative with Sales & Marketing & procurements teams to reduce excess of raw material inventory

Performed troubleshooting based on the dynamic of the project in iNOC Trouble Tickets requests,checked & updated them and arranged deliveries with a focus on customer satisfaction. Periodic review of warehousing vendor’s performance Maintained proper transaction documentation and report Managed 3 warehouses including receiving, unpacking, packing and stocking parts Maintained accurate stock movement record and proper level of safety stock; monthly physical stock count and reporting; re-conciliation of stock reports best performance in customer meetings directly with customer and serve as lead for Spare Parts

-Logistics process and supply chain functions. - Logistics partner management. - End to End demand supply network understanding. - SAP competence. - Business understanding. -Customer Focus (MTN IRANCELL) - Deciding, initiating and implementing actions. - Leading and Coaching. - Networking capability. - Team Player. - Change management. - Proactive and Organized. SAP P20: _Change Management _Hardware Services Business Scenario _Care Business Scenario _Product Business Scenario _Navigation Module _Tool Overview _Master Data & Authorization _Purchase Invoice Flow and Issue Resolution _Interim Equipment Ordering via Virtual Plant _Project Business Processing _Product Business Processing _Purchase Invoice Flow and Issue Resolution _Return Process in Product Business _Order Change Management _Sales Availability Management _Return Process in Project Business