Sharon Ferguson

I was hired to bring in new sales leads, as well as reach out to previous clients to build relationships for repeat customers. Led new programs resulting in an increase of month to month sales by an average of 40% for the past 6 consecutive months. Implemented new technology programs such as UberEats, and GrubHub to drive sales and bring in outside business that wouldn't take away from normal business. Led all social media marketing on Facebook, Fishbowl, OpenTable, Tripadvisor, Yelp, Instagram and other media sites to reach customers within the local areas, as well as those that travel to the area. Negotiated pricing and created proposals for technology and packaging upgrades (P.O.S.) with multiple companies. Implemented cloud based technology to streamline the reservation process and reduce operating cost, allowing all management to have access to operating systems. Developed new menus and brought on new products to improve customer satisfaction, and exceed customer expectations. Assist with hiring and training of all staff members. Ensure products are properly stocked, ordered to account for correct par levels. Report to corporate director and work with corporate offices to ensure proper operations standards and expectations are met, and where we can improve upon.

Won district Christmas contest for best execution of products by cross merchandising, product placement in high traffic areas and sign locations. Worked to increase store sales by over 20% with a sales increase of $8,400. Perform inventory control checks to ensure merchandise levels are correctly accounted for at each store, to guarantee maximum sales. Preform merchandise resets to maximize product display and sales possibilities, as well as seasonal resets. Coordinate and execute merchandising stores throughout the country, while PTM are on leave or assist with resets. Utilized communication skills to help deliver critical information across multi-demographics throughout the region,

Worked as a shift supervisor/lead server and oversaw the daily operations on the serving floor of a private luxury sporting club. Responsible for knowing at minimum 5 menus, that changed weekly and being able to recognize over 400 members and greet each member upon entry into the club. On a regular day, I supervised and managed up to 5 other servers and accounted for 20-200 sales transactions per day. Assisted management with set up and execution of all events, delegated tasks to each staff member and ensured each was completed during membership events and private events from 20 to 500 people. Has extensive training with the Jonas Club Software and used this Windows based program to track and account for all transactions between myself and my team, as well as updating any errors or updates with the menus. Directly responsible for training new team members and ensuring their ability to operate independently, in all situations, once their training was complete. Conducted on the job training while ensuring orders were accurate and completed in a timely manner. Prepared and stocked all food and beverage products needed for daily operations, as well as paper supplies. Ensured 10-70 table and place setting were properly done foe each shift for each event. Directly responsible for attending to and caring for all members complaints and comments and following up to ensure our members and guests were as pleased as possible with their service. Took and placed reservations for members, as well as placing orders and ensuring they were properly completed. Assisted management with weekly updates to club menus, event layouts and organization. Recorded and processed daily sales from the quick service market for members that serviced 20-50 members daily.

Greeted guests and encouraged them with their shopping needs and gift ideas. Suggested items and promoted new products or sales to shoppers. Updated and maintained the online store website and stock. Received and sorted anywhere from 5- 20 boxes of merchandise a week. Input new merchandise and stock into the POS. Completed special order requests for customers with vendors when available. Managed and updated baby and gift registries for expecting and new mothers. Shipped gifts and products to customers. Ensured all sales were properly gift wrapped and bagged to meet expectations. Took part in end of season organization and consolidation. Maintained phone, email, and social media sites.

Oversaw the daily accountability of all cash registers, scheduling of employees, prepping merchandise and the 6 yogurt dispensers with 2 flavors per machine. Tracked and accounted for shipments and conducted inventories of merchandise. Completed daily opening and closing checklists with 20 or more tasks each. Managed shifts of 2-12 employees and ensured proper operation of yogurt machines, cash registers and the overall cleanliness of the store. Ensured all products were used in the first in first out method and stocked on the proper shelves. Forecasted the amount of product needed to be pulled and rotated for daily and weekly use. Placed orders and received merchandise from multiple companies. Was responsible for the daily inventories and kept store losses to a minimum. Implemented the company training policies to ensure all team members were properly trained. On the grand opening of the store we served well over 500 customers and recorded record high sales within the company, grossing over $10,000 on the first day. The first 3 months we averaged over $7,000 in our daily sales and around $3,500 during the winter months. Monitored sales forecasts for each day, ensuring we had enough products on hand for daily operations. Improvised with secondary products when we ran out of certain toppings or yogurt flavors.

Responsible for setting up the bar, preparing all products needed for daily operations including the bar, tables, patio equipment and the VIP area. Ensured over 100 different liquor bottles, 75 beer options and a variety of wines were well stocked prior to opening and rotated at the end of each shift. Prepared all garnishes and mixes needed for a variety of martinis and drinks. Trained and learned how to do free pours for all mixed and straight liquor beverages. Memorized a variety of over 200 martini drinks to ensure quick and fast service for all customers. Completed all sales transactions and customer tabs using MICROS operating system. Ensured all daily sales transactions were completed correctly and finalized at the end of each shift. Properly cleaned and sanitized all glassware used for mixing and customers throughout the shift.

Gathered, processed and recorded incoming account payments for 5 districts, ranging from 200- 15000 pieces of mail each day. Completed new customer accounts and paperwork filing for management, as well as the reorganization of water and sewer map records within the company’s 19 counties. Efficiently checked daily lists for new, delinquent, and current accounts, and implemented documents for work orders and notifications on those customer’s accounts. Composed and mailed various office documents for management. Aided in training staff members to operate the company’s customer service representative programing on the computers. Worked one on one with customers to ensure accounts were in good standings, or to correct errors when they occurred. Answered office telephones, and completed faxes to customers and business accounts. Operated a 10 key calculator each day to keep track of all payments received and ensured they were documented for end of day reports.

Prepared store for daily activity by completing paperwork and balancing cash drawers and safe for both opening and closing operations. Led the staff to ensure we met our daily and monthly sales goals for our store. Created new layouts for merchandise each season, and delegated plans to staff members, as well as revamping slower moving items. Created and implemented new sales ideas and promotions for new and old merchandise. Managed store sales reports, and on hand stock inventory to ensure all merchandise was accounted for. Properly recorded and processed all lost, damaged or stolen merchandise from the store inventory. Accepted, verified and examined all incoming shipments prior to adding to the store’s inventory. Trained and aided employees on the point of sales systems used for sales, inventory accounts, and various daily transaction reports. Completed and assisted employees with customer returns and exchanges.Ensured our location maintain its yearly sales goals of at least a $1 million and exceeded them each year.