Shelby Mundee

Oversee regional performance of the company's certified auto body repair network of 100 body shops. Manage performance of all accounts ensuring top-quality customer service and experience, and drive program growth and expansion.

Ensured the success and value received of C-Level executives from large international corporate partners of the Insurtech Innovation Acceleration Program. Managed 40 accounts, handling all major communications, event organization, and meeting coordination.

Oversaw training and management of 10 call service representatives assigned to processing customer inquiries and insurance claims. Responsible for enhancing productivity, improving quality and ensuring all customer service goals were met. Managed high touch and sensitive customers via phone and in writing.

Investigated claims involving policy coverage issues, auto body damage estimates, accident liability disputes, and bodily injury settlements. Negotiated injury settlements with policy holders, attorneys, medical providers, and insurance companies.

Developed, planned, and coordinated a 10-week Summer Internship Program for 12 interns. Responsible for cross-functional integration across the Sales, Service, Claims, Special Investigative Unit, and Auto Damage departments.

Analyzed business problems in the sales, service, underwriting, and claims departments. Collected data, ran statistical analysis correlations, and proposed solutions.

Maintained the front desk of a five star RV resort and ensured guests' happiness. Responsibilities for this included: opening and closing of the office balancing the register handling customer service complaints providing concierge services setting up of events handling reservations training of new employees experience with QuickBooks coordinating check-in/check-out maintenance Maintaining Excel spread sheets Sales of premium RV sites After recognizing problems with the RV Storage filing system, a coworker and I developed a new and improved way to keep track of payments, location, and site type for managing transactions. We began from the ground up and then later compiled instructions to train the other employees. This effort led to more efficient and consistent procedures with storage transactions.

It was my job to help supervise over 15 children from displaced homes, providing a safe, creative, and educational environment for them to bond with other children in similar situations. As the acting Activities Director, I was responsible for: set up and clean up of the activities area coordinating activities for children ages 1-16 for three hours ensuring children's safety supervising and training other recreation aides. I was honored to be a part of these children's lives and help them grow past the unfortunate events that life has put them through.