Sherri Mc Manus

I am a certified Executive Leadership Coach, Corporate Trainer, and Speaker that provides workshops, seminars, keynote speaking, coaching and team building, aiding your and your personal and professional growth through study and practical application of proven leadership methods. Additionally, I am a licensed Diversity & Inclusion trainer offering our proprietary and comprehensive program, Another Seat At The Table. Among other solid solutions, we are the provider of our branded mPOWERment!™ Training online platform. Working together, I will move you, your team, and organization in the desired direction to reach, not just your company metrics and goals, but to reach your target of aligning your teams with your company mission and purpose. Established business since 2017.

• Manage a team of Admissions Advisors and take responsibility for their performance • Create an atmosphere in which the mission and vision of the company are evident to all students and employees. • Collaborate with the Executive Director of Live Online Admissions to ensure productive admissions processes are followed • Daily review of Admissions Advisor’s pipeline • Regular observations and coaching • Participate in the admissions process as needed • Assure full compliance with regulations and requirements of our accrediting body, department of education (DOE), federal and local agencies • Follow appropriate procedures as established by the HR department for effective recruiting, selection, training and development of staff • Assign and direct tasks as directed by the Director of Admissions; praising employee performance; rewarding and disciplining employees • Address and solve complaints • Ensure adherence to company policy and procedures • Take at least one consultation per week • Take consultations as needed and be willing to fill in for Admissions Advisors when necessary • Provide constant and regular coaching and professional development for staff • Perform miscellaneous duties as assigned

Mentor Admissions Advisors and provide coaching on best practices  Assist the Executive Director of Admissions with any appropriate assignments that would benefit the Admissions team  Consistently maintain top performance  Sells the value of MyComputerCareer to prospective students through a consultation and PowerPoint presentation  Performs daily follow up calls to help students progress towards enrollment  Helps students obtain required documentation to enroll into the program including High School Transcripts, college transcripts, Identification etc.  Helps students obtain funding through private lenders  Introduces new students to members of the faculty including the Campus Director, Career Services Director, Financial Aid Director and Instructors  Walks students through all required documentation to become an enrolled students  Sets expectations as to what new students are required to do to be successful in the program and meet minimum academic standards  Participates in or conducts student recruitment programs with other members of faculty and staff.

Responsible for making medical decision of eligibility for Social Security Disability Insurance and Supplemental Security Income Benefits  Development of medical evidence from treatment sources  Determining need for special examinations  Analysis of medical data and the determination of eligibility based on Social Security Administration rules and regulations.  Reviews the disability report and determines the evidence needed to document medical and non-medical facts of record.  Communication with claimants, attorneys, medical community, and the public on the rights, responsibilities, and guidelines of the Social Security Disability.  Confers with physicians, clinical psychologists and speech and language pathologists to assess credibility of symptoms, assigns controlling weight of medical opinions, and drafts residual functional capacity assessments.  Prepares the final determinations of eligibility, including a rationale explaining how the decision was derived, and writes grammatically and technically correct notices of decisions.

Award Winning Sales and Solutions Expert  Delivering a higher level of customer service to our most valued customer type that includes Wholesale Partners, SRSPlus Partners, and VIP customers.  Track and report on issues by defined categories identifying coaching opportunities for specialists  Taking ownership to obtain and learn all information provided to resolve the Premier VIP customer’s issues  Servicing and providing customer needs in an inbound call center that provides products and services to increase the customer’s web presence.  Providing superior customer service and Sales Solutions  Delivery of first-call resolution of customer issues  Keeping up with a conversion and revenue focused sales environment yet, at the same time, supporting and implementing a team-focused atmosphere.  Providing support, training, coaching, and mentoring to newly hired and current employees  Assisted training department in ‘Academy Bay’ where I trained, monitored, and supported new hires

(prior to this promotion, I also served in the position of Concierge Assistant and Fitness Attendant)  Responsible for Honeymoon Guest Service Scores, forecasting for budget, supervising of staff; supply tracking  In charge of team member trips for all four properties; employee recognition program every month; various seasonal events.  Managed the concierge team and work scheduling  Organized personalized phone calls, check in process, and honeymoon activities  Responsible for complete organization of weddings on property