Sherry Yezdani

Key objective of my role is to bring in capabilities at SVP to leverage the power of the collective - philanthropists and NGO ecosystem. I am the curator and driving force behind the pioneering Pan-India philanthropic event – ‘FAST PITCH' which builds strategic organizational and communications capacities of NGO leaders. In 4 editions of the event, INR 22 cr raised through multiple donor sources, with an attendance of more than 9600 virtual audience members comprising of donors, CSRs and philanthropists. Other key areas of engagement at SVP: - Enabling impact of SVP India on the social sector through institution and brand building - Conceive, lead and manage learning & engagement avenues for SVP Partners (individual donors) and NGOs through external ecosystem strategic partnerships & collaborations, which provide opportunities for these stakeholders to engage and grow - Tech build up for internal efficiencies and to strengthen operations excellence within the org - Bridge between SVP International and SVP India

In 2021, I curated & implemented a pioneering large-scale Pan-India Philanthropic program and event, 'Fast Pitch' for Social Venture Partners India Philanthropy Foundation. This program built the organizational and communications capacities of 12 NGOs through cross-geographical SVP partner coaching teams, and raised a total of Rs 5.1 cr for them, through the virtual event which was attended by 700+ donors, CSRs and philanthropists. Core Competencies: • Support non-profit organization's strategic and operational planning • Build and implement project roadmaps in alignment with organization’s key vision • Engage with key internal and external stakeholders for project life-cycle management, outcomes and impact • Strategic support for talent management & organization culture Partners : Social Venture Partners India Philanthropy Foundation Ek Ka Josh Foundation, Mumbai Balipara Foundation, Assam Spark A Change Foundation, Mumbai

Key highlights:  10X growth in outreach, scaled to 3 additional geographies  3.5X team size growth  Government and local bodies partnerships, 3X community organizations and institution partnerships, 2X industry champions Leadership and Strategy: • Build and implement the operational roadmap in alignment with organization’s strategic plans. Operational Planning and Management: • Develop annual operational plan, engaging key internal and external stakeholders. Program Planning and Management: • Accountability of delivery of programs and a focus on improving the quality of outcomes. Human Capital Management: • Ensure effective manpower planning for operations management and program delivery. Community Relations: • Build and maintain key partnerships – government, communities, industry partners, institutions.

• Implement organization's strategic plans with focus on achieving mission, long-term goals and foundation's programmatic outcomes • Support to keep curriculum and training modules up to date. • Head operations, oversee administration, recruitment, review and retention of all program related staff. • Represent organization with governmental and media institutions • Develop, design, facilitate, document and organize workshops / experiential learning programs and reviews with different stakeholders including NGOs, Government agencies, resource people and project staff.

Key highlights:  3X growth in volunteer base  Increased social media presence - bringing in new donors and partners • Develop & implement strategic plans that focus on organization’s mission, long-term goals, foundation's programs and plans • Develop, manage and execute strategic direction Pan-India (11 cities) for Volunteer Programs, Operations (Wish Granting Process), Kids for Wish Kids Program, External Events and Community Organizations/Civil Groups • Develop, recruit and manage all volunteer categories • Social Media management, communications for regional advertising, marketing, collateral materials

• Strategic direction setting to lead the Training function PAN India for 14 International Apparels, Lifestyle and Footwear Brands. 800+ employees in 100+ stores. • Assessments and appraisal of store managers and staff based on performance • Training & Development Proficiency - Sales & Product Training / Soft Skills & Behavioral Training / Systems Training / Business Excellence Training and Productivity Training • End to end Training function - Induction, Diagnostic journey of Training, implementation.

Key highlights:  Pre-opening hotel – leadership team and staff recruitment and development • Learning & Development, Employee Engagement, Campus Recruitments & Performance Management

• Develop, execute and sustain CSR initiatives in areas of environment, health and safety, employees and community, supply chain management and stake holder relations • Develop yearly CSR plan of actions with strategies towards sustainable hotel operation practices • Community Partnerships, Internal employee engagement, Stakeholder engagement programs and improve CSR awareness through trainings • CSR calendar – Employee Engagement initiatives to promote awareness and involvement in celebrating vital CSR days o Selection to monitoring of community partners o Implementation of Zero Waste initiatives through complete Waste Management – recycling of every type of dry waste and bio gas generation of wet waste o Implementation of Litre of Light initiative – solar energy o Implementation of Vendor Assurance Program – Supplier’s Code of Conduct o Collaborated with Social Enterprises - Each One Teach One, United Way Mumbai, Seva Sadan, Isha Vidhya, Vatsalya, Cancer Aid and Research Foundation, Stree Mukti Sanghathana, Sampurn Earth, Litre of Light Project and Mouth & Foot Painting Artists.  Certificate course in Sustainability: Humanity and the Environment from University of Illinois, 2013 through Coursera  Certificate course in International Organizations Management from University of Geneva, 2013 through Coursera

• Pre-opening Hotel - HR and Training support to departmental heads in areas of Resourcing, Competence Development, Coaching, Reward and Recognition, Employee Engagement • Competency mapping and implementation of systems & programs in employee relations & development • Career Planning & Development - Capturing employee’s & trainees aspirations, focus on Succession Planning, Individual Development planned accordingly. • People Management - Provide direction, guidance to departmental trainers, coach and mentor team members & provide feedback • Budget planning and allocation • Recruitment & company’s branding on all hospitality campuses  Guest Lectures in Hospitality and Business Management Institutions

• Certify employees on technical & service skill competency-based matrix • Create strategies to meet training and development needs, manage training delivery and measurement • Assist Business Excellence in implementing process improvements, conducting internal audits and service standards compliance as per group requirements. • Select, hire and monitor Management trainees / Operational trainees / Industrial trainees from various Hotel Management institutions undergoing their internship.  Re-opening trainings for the Taj Mahal Palace, Mumbai post 26/11  Silver Certification in the TATA Business Excellence Leadership Program (BELP) certifying for External & Internal Organizational Business Excellence Assessments.  Advanced Butler Workshop conducted by Mr. Charles MacPherson (Canada)

• Delivering high impact competency based cabin and customer service training programmes. • Monitoring, guiding and counseling trainees on their performance in order to enhance their individual learning process. • Adapting and improving the training course materials to meet the diverse training and learning styles.  Championed re-design of the new Business class course based on innovative learning principles.  Successfully completed ‘Train the Trainer’ programme at the Emirates Crew Training Centre.

• In charge of Front Office operations - Reception, Room Reservations, Concierge and Telephone Operators. • Departmental trainer. -- Successfully completed ‘Train the Trainer’ program at the Jumeirah International Training Facility.