Shoji George Thomas

Products Handling: Sonicwall,Fortinet,Sophos,Avaya,HPE,Alied Telesis,Cambium,Cisco....

• Following up new business opportunities and setting up meetings • A deep understanding of marketing principles. • Identifying sales and services that would appeal to new clients • Reviewing timeframes and budgets • Creating sales pitches • Executing sales objectives • Managing client accounts • Finding and following new sales leads • Communicating new product developments to prospective clients • Overseeing the development of marketing literature • Writing reports • Providing management with feedback

• Identifying, developing, and expanding relationships with Corporate Clients, resellers and retailers. • Achieving sales targets • Attending client meetings • Effectively maintains and retains existing customers by building long-term relationships • Studying the market for newer trends and reporting the same to the management; monitoring pricing policies • Performs collection activities as required • Builds customer base by meeting with potential clients and educating them on the benefits of their products. • Understanding the client requirements and then customizing the product/ services as per their needs • High quality negotiation skills & ability to understand the customer requirements.

• Managing a portfolio of accounts. • Achieving sales targets • Attending client meetings • Effectively maintains and retains existing customers by building long-term relationships • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. • Builds customer base by meeting with potential clients and educating them on the benefits of their products. • Liaising with suppliers to check the progress of existing orders.

 Solid experience in working under target based performance on value and product categories.  Cold calling to arrange meetings with potential customers to prospect for new business.  Strong skill to up-sell the premium category products to the customers.  Researching and identifying sales opportunity, generating leads, target identification and classification  Sound ability to think of innovative methods and ways to get the best results.  Maintaining relationship with all potential and existing clients.  Responding to incoming phone and email inquiries.  Ensuring proper servicing and after sales support to clients.  Data reporting to management and gathering market intelligence.  Identify new markets and business opportunities.

 Handling billing and retention related calls from North American customers of an Internet security technology giant.  Received customer complaints & complements & dealt with appropriately.  Communicated effectively with customers & provide them with product information.  Dealt with clients directly in a systematic & consistent manner to manage expectations of service.  Find out requirements of clients, be responsive & regularly seek feedback from them.  Offering appropriate retention plans to churn requests by analyzing the tenure and usage of the customer and Upselling advanced products to the customers  Transferring calls to free or premium technical support as needed.  Achieve individual and team targets like Customer Satisfaction, Average calls per agent, Quality of Service and Average Handling Time.

 Achieved the business objectives & goal set by the Management.  Started as a Debt collection executive, later got promoted as an Assistant Client Relationship Manager.  Collecting debts before deadline and research the details of the whereabouts of the customers  Primary duties as an Asst CRM including executive workload distribution to collection executives.  Reporting attendance, break time and over time on a daily, weekly and monthly basis to Floor Manager.  Roaster management, real time break analysis, hourly, daily, monthly reporting.  Coordinate with the customers & colleagues for achieving targets set by the management.  Prepare daily sales reports and present to the management.  Maintained discipline among the staff and ensure proper time keeping.  Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction.  Follow up with existing customers and keep them updated on product information.  Developed & actively participated in promotional campaigns.  Interacted and cooperated with all employees of the branch & Head Office.  Pro actively established & maintained effective working team relationships with all support departments.