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Shorouk M. Ali, MBA, CCXP, RTP

Customer Experience | Voice of Customer | Customer Insights | CX Governance | CCXP Trainer | Keynote Speaker | CXPA Recognized Training Provider (RTP) | CX Training | AI Enthusiast
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Email: ****@****.***
Location: Kuwait City, Al Asimah, Kuwait
Last updated: 25/10/2026 17:05 PM
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About

Shorouk M. Ali, MBA, CCXP, RTP is from Kuwait City, Al Asimah, Kuwait. In Shorouk M.'s previous role as a Recognized Training Provider - CXPA at Customer Experience Professionals Association (CXPA), Shorouk M. worked in Middle East. Prior to joining Customer Experience Professionals Association (CXPA), Shorouk M. was a Middle East Regional Leadership Council at Customer Experience Professionals Association (CXPA) and held the position of Middle East Regional Leadership Council. Prior to that, Shorouk M. was a Customer Experience Manager at Boubyan Bank, based in Kuwait from Nov 2019 to . Shorouk M. started working as Conference Chairperson – Government Experience & Customer Contact Stream at CX Live Show 2025 | Dubai, UAE in Dubai, United Arab Emirates in May 2025. From Sep 2024 to Nov 2024, Shorouk M. was Judge at Awards International. Prior to that, Shorouk M. was a Senior Market and Customer Insights Analyst at Kout Food Group, based in Kuwait from Jan 2017 to Oct 2019. Shorouk M. started working as Marketing and Communications Analyst at British Council in Kuwait in Jan 2016.

You can find Shorouk M Ali MBA CCXP SFC's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.

Shorouk M. Ali, MBA, CCXP, RTP's past jobs
Company: Customer Experience Professionals Association (CXPA)
Title: Recognized Training Provider - CXPA
Period: Dec 2025 - Present (10 months)
Location: Middle East
Company: Customer Experience Professionals Association (CXPA)
Title: Middle East Regional Leadership Council
Period: Jan 2023 - Present (3 years, 9 months)
Company: Boubyan Bank
Title: Customer Experience Manager
Period: Nov 2019 - Present (6 years, 11 months)
Location: Kuwait
Company: CX Live Show 2025 | Dubai, UAE
Title: Conference Chairperson – Government Experience & Customer Contact Stream
Period: May 2025 - May 2025
Location: Dubai, United Arab Emirates
Company: Awards International
Title: Judge
Period: Sep 2024 - Nov 2024 (2 months)
Company: Kout Food Group
Title: Senior Market and Customer Insights Analyst
Period: Jan 2017 - Oct 2019 (2 years, 9 months)
Location: Kuwait
Company: British Council
Title: Marketing and Communications Analyst
Period: Jan 2016 - Jan 2017 (1 year)
Location: Kuwait
Title: Senior Marketing Research Analyst
Period: Jan 2014 - Dec 2015 (1 year, 11 months)
Location: Alexandria , Egypt
Title: Senior Marketing Specialist
Period: Jan 2013 - Feb 2014 (1 year, 1 month)
Location: Alexandria, Egypt
Company: Digital Wafer™
Title: Marketing Specialist
Period: Feb 2012 - Dec 2012 (10 months)
Location: Alexandria, Egypt
Shorouk M. Ali, MBA, CCXP, RTP's education
Arab Academy for Science, Technology and Maritime Transport
Master of Business Administration (MBA)
2012 - 2016
Arab Academy for Science, Technology and Maritime Transport
Bachelor of Business Administration - BBA
2008 - 2012
Shorouk M. Ali, MBA, CCXP, RTP's top skills
Journey Mapping E-Learning Business Strategy Research and Development (R&D) User Experience (UX) Networking Webinar Development Educational Leadership Panel Moderator CX CRM Integration Digital Transformation Decision-Making Judicial Judicial Review Program Evaluation Business Planning Public Speaking Motivational Speaking Leadership Development
Shorouk M. Ali, MBA, CCXP, RTP's Colleagues
HS
Heiko De Simone
Head of Digital Strategy and Head of Digital Product
Kuwait City, Al Asimah, Kuwait
GH
George Haimari
International Digital Banking CEO, Co-founder Nomo Bank, CEO Nomo Fintech
AA
Ahmad AlShatti
Deputy Chief Information Officer
Kuwait City, Al Asimah, Kuwait
A(
Ahmad S. Abdel Motagaly (PMP®,CM®,C-SBP®)
Head of Digital Transformation Office
Kuwait City, Al Asimah, Kuwait
AM
Abdullah Al Mehri
Chief Operating Officer
Kuwait City, Al Asimah, Kuwait
Shorouk M. Ali, MBA, CCXP, RTP has 1.5K+ colleagues in total at Boubyan Bank. You can find all of them in FinalScout.
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