Sidnei Barbosa

Gerenciamento das equipes de infraestrutura, sistemas e tecnologias aplicadas, internos e externos, em diversos pontos do país. Reestruturação da área de tecnologia, provendo ferramentas e soluções para a sustentação do negócio através da adoção de tecnologia, como renovação de parque tecnológico, ferramentas em nuvem, entre outros. Direcionamento das áreas de negócio em projetos que utilizam ferramentas e soluções de tecnologia. Levantamento de necessidades junto às áreas de negócio. Gestão dos times de TI através de SLAs. Responsável pela implantação do CRM do "negócio concessionária". Reestruturação dos canais de contato com os clientes. Condução do Projeto de implantação da LGPD. Gestão do Sistema ERP Protheus Totvs.

• IT Management, responsible for the areas: infrastructure, communications, systems, projects, security and processes, team leadership (average of 20 people - Coordinators, Business Analysts, Systems Analysts, Infrastructure Analysts, Developers, GP), definition and administration of contracts, indicators (KPIs), CAPEX, OPEX budget planning and control. • Risk management of IT assets, information security, contingency procedures, costs, ROI and quality. • Simultaneous project management, involving resources, schedules, communication with stakeholders, budgets, scope, risk monitoring and interface management, using agile methodologies. • IT Master Plan and Information Security Plan, defining strategies, Information Security Policies, rules and actions for using technology resources in the period. • Management of ERP implementation projects such as SAP-ECC, as well as reimplantation of existing modules, such as Totvs Datasul and RM. • Software Implementation such as: CRM, Sales Force, Human Resources in all its sub modules, Import, Data Collectors, Warehouse Management, Technical Assistance Management, Retail, Banknote Issuance. • Online sales tools deployment, both B2C omnichannel to serve retail stores and e-commerce sites, as well as B2B self-service online sales and POS software for billing in own outlets and Technical Assistance parts. • Journey to the cloud of in-house servers, using Amazon, Google and Microsoft and hiring of data center infrastructure for the new systems (Cloud First). • Implementation of security solutions: endpoints, antivirus and VPNs and Next Generation FireWall equipment. • Monitoring centers for technology resources such as: links, on-premise and cloud servers, firewalls, systems and integrations, as well as business indicators. • Analysis and implementation of BI tools such as Tableau, PowerBI, Google DataStudio and negotiation of contracts to adapt to the LGPD (General Data Protection Law).

Responsible for restructure and managing ICT team, employees and outsourced; Implementing IT governance based on KPIs; Renegotiate several contracts such as telecom and AMS services based on SLAs, and reducing costs up to 30%; Designing of an action plan and use of IT tools to solve internal issues and finish the wide backlog, and responsible for contacting internal customers in order to feedback them in relation to their demands and projects. Deployment of enterprise intranet portal which allow greater productivity and better interaction for all company departments. Redesign the user access policy for use of IT tools and telephony, backup and security policies. Responsible for the annual budget and action plan, and it’s follow-up, keeping costs down to levels defined by the owners. Deploying a new email tool allowing a better management to the infrastructure team. Reviewing the cart of reports available. Deployment of BI models using Excel and others DB tools.

Redesign the IT area that supports administrative and financial area; Management of the IT Systems team; Replanting several modules of CorporeRM ERP, such as finance, accounting and supply, adopting Project management best practices; Responsible for develop and deploy of making functional badges, which allowed savings of about $ 15KR per year; Deployment of the security access to the company sites, allowing security of those who entered those sites; Deployment of the CRM tool and improvements in budgeting tool; Responsible for CAPEX and OPEX area budget.

Management of the IT team redesigning IT area, been responsible for a 25+ team; Responsible for deployment of the centered printing, copying and scanning tool, making the billing possible; Responsible for the IT solutions that had supported the company growth in the last 7 years; Negotiation of the outsourcing contracts defining the quantity of necessary resources, service level agreements, targets and acceptable limits; Implementation of ITIL policy, training the IT crew and mounting the service desk, incident management, problem management, change management, support levels 1 and 2 teams; Communication with internal clients and suppliers using VPN tunnels, reducing telecom costs, reducing lead time orders and increasing sales and reducing 40%+ of telecommunications bills; Design and implementation of VoIP, interfix and other telephone systems that reduced the telephony costs in more than 60%; Responsible for acquisitions of all the IT equipment, including servers, network devices and all infrastructure components, improving the IT services for the internal clients; Implementation of the ERP in more than 14 offices, training the operation crew and all the managers and other system users; Responsible for the migration from legacy servers and systems to the new ERP; Mounting the new datacenter, managing it’s building, installing and migration; Implementation of web services, email, database cluster and single sign on using free licensing softwares, causing a non-cost implementation; Implementation of videoconferencing systems, resulting in reductions in trip costs; Implementation of the corporate portal integrated to the ERP, workflow, CRM and other systems; Design and implementation of an application that controls all IT services. This application was the base for ITIL implementation; Plan and implementation of e-mail and internet Access and security policies.

Responsible for the developers team, above 30 people. Responsible for build and elaborate the project survey and technical and financial viability of systems development projects. Responsible for the tests of the developed project, ensuring quality when delivered to the costumer. Responsible for define all the infrastructure needed to the projects operate well. Responsible for the delivery of the project to the costumer, with all documentation contracted, using UML methodology.