Sophie Njau

Presently, I engage my services as an Operations Manager where I establish efficient workflow processes, monitor daily productivity, and implement modifications aimed at improving the overall effectiveness of personnel and their activities. Key Contributions: • Streamlining operations as well as providing information relevant to internal, external, and regulatory audits as the head of the operations department. • Maintaining optimal productivity levels through constantly identifying improvement areas and overseeing the seamless flow of operations. • Obtaining operational information on a weekly basis, analyzing it for insights, and eventually compiling it into a report for senior management to guide decision-making. • Investigating potential portfolio additions/reallocation that optimizes the management of risk and long-term return of identified investment goals including new product development. • Establishing and maintaining stakeholder relationships with custodians, Central Depository & Settlement Corporation, Registrars, and other key partners. • Coordinating the timely settlement of client transactions by following up with custodians and underlying clients to ensure trade instructions are in place. • Aiding in the development and implementation of strategies for long-range financial stability and improved efficiencies within the operations function. • Conducting due diligence, monitoring and reporting on the activities of outsourced vendors and the department's staff. My Accomplishments: 🏆 Part of a team that Pioneered a product in the market that is still new and helped with the Operations aspect of it. 🏆 Optimized processes relating to foreign clients and the settlement process as part of a team with the different market players. 🏆 Developed a seamless way of onboarding clients, opening accounts and filing and scanning that resulted in increase in efficiency of cross-department communications with seamless movement of requests across departments.