Sophie TROEL
About
Sophie TROEL is from Greater Paris Metropolitan Region. Sophie is currently Head of Strategic AI & Data Transformation at Capgemini, located in Issy-les-Moulineaux. In Sophie's previous role as a Independent Consultant at Strategy2Fly, Sophie worked in until May 2025. Prior to joining Strategy2Fly, Sophie was a Group Chief Data Officer at Veolia and held the position of Group Chief Data Officer. Prior to that, Sophie was a VP of Digital Factory (digital transformation) & Innovation at Air France, based in CDG from Apr 2017 to Sep 2022. Sophie started working as VP Customer experience, Premium hospitality & sales Services at Air France in Airport Roissy Charles de Gaulle in Jun 2013. From Jul 2011 to Jun 2013, Sophie was VP Corporate Projects and transformation plan at Air France. Prior to that, Sophie was a General manager Innovation & digital services on board at Air France-KLM, based in Paris & Amsterdam from Oct 2009 to Jul 2011. Sophie started working as Head of inflight digital Innovation at Air France in Paris Area, France in Oct 2005.
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Sophie TROEL's current jobs
> strategic deals : helping organizations to move from experimentation to execution in their data & AI transformation journey and strategic vision > managing AI solutions portfolio from individual use cases to AI roadmap and systemic approach to enhance entreprise performance and innovation > tackling scalability, adoption, and business impact > build AI readiness relying on robust data foundations and management > activating structural levers such as Data & AI Factories > bringing specific support and solution to aerospace & Defense business => combine Cap expertise and customers problematics knowledge to design the right solution In today’s context, where: > Technology evolves faster than ever > Organizational lifecycles are shortening > Expectations for results are skyrocketing The challenge is as much technological as it is organizational and human.
Sophie TROEL's past jobs
Digital & Data transformation advisor (AI & Gen AI use cases)
#Data as a accelerator to Veolia's Ambition to be the n1 in ecological transformation. - Creation of the Group Data office - team of 50 experts dedicated to support businesses in their quest of turning data into valuable insights - Definition of the strategic vision tailored around the data maturity of each business - Update of the data governance architecture in co-design with business - repositioned AI at the core of data strategy, enebling cross-functional collaboration and structuring a portfolio of 110 use cases (computer vision, time series, AI to support process optimization) - Introduction of the data transformation program foster data democratization, incorporating the principles of the training program, employee awareness and clarification of roles and responsibilities. - launch of the main strategic programs that implement the new data standards - identification of Gen AI use cases - specific focus on Water Technologies market and digital & data strategy and partnerships
Founder of the Air France Digital Factory from the definition- implementation - general management -Design of the concept as an innovative workplace to accelerate digital transformation, create new value streams and foster operational efficiency of every business of Air France “Make things to happen” and deliver value by targeting a high rate of user adoption In 4 years 60 digital projects supported in full collaboration with group IT (digitization of industrial process, data exploration, mobile app, customer services and digital strategic roadmaps) : time to market improvement and design of the right digital products Digital Factory succeeded in : - the ability to support business on transversal collaboration and value driven approach - Implementation of a new digital project management culture - Creation of learning program dedicated to enhance digital awareness and skills - In 2021 Digital Factory takes the lead of the governance of Innovation - In 2022 : strategic project to move from Digital Factory to Data Factory
Leading of 4 units with line management of 700 managers and agents dedicated to Premium customer services and sales agencies where customer satisfaction is the key success factor. - customer services : enhance customer experience thanks to digital (seamless journey) - Hospitality management : creation and redesign of business lounges including new team organisation - Director of Sales airport agencies : last sales touch point of customer journey
Restructuring corporate strategic plan Transform 2015 (with a focus on customer experience roles & responsabilities) Cross-divisional transformation programs Change management Corporate projects
Strategic role within the AF-KL Marketing, in charge of innovation for both brands > Redesign & implementation of the « digital on board » business model (gain : 12M€/year) > implementation of new on-board hardware and software technology > Innovation programs to introduce Internet on board for Air France and KLM > Set up of partnerships with Media (TV, press, cinema), artistic institutions (Louvre, MoMa) and key technical players (Apple, OEM, Telecoms …) to value Air France offer > AF-KL Group alignment product strategy & organization
Repositioning inflight digital offer to the best international level > Creation and execution the new media on board offer > award of « Best achievement» from the World Airline Entertainment Association > Enhancement customer satisfaction for Air France inflight media offer by 20% > Design of the user experience (UX architecture) > R&D : introduction Internet on board > first European inflight test of mobile services on board in 2008 (with Airbus) > Prospective studies to define the next IFE generation
Mission : support the strategic development of MRO Component business through market opportunities studies and sales action plans