Sophon Anantaviriyapan

McDonald's is the world's leading global food service retailer with over 36,000 locations serving approximately 69 million customers in over 100 countries each day. More than 80% of McDonald's restaurants worldwide are owned and operated by independent local business men and women. Our goal is to become customers' favorite place and way to eat and drink by serving core favorites such as our World Famous Fries, Big Mac, Quarter Pounder and Chicken McNuggets. General Duties: 1. QSC / Sales Building • Ensure all restaurants meet QSC and food safety standard. • Conduct ROIP system and develop A/P for improvement. • Responsible for the execution plan in each restaurant to ensure targeted results are achieved. 2. People • Ensure all restaurants in patch are adequately staffed. • Co with Business Manager to establish and measure individual targets. • Involve in the recruiting and selecting of all managers. • Know and educate all managers on appropriate HR policy. • Developing management and supervisory skills. • Coaching, guiding and training employees 3. Business Results • Cooperate with Business Manager to develop the annual business plan. • Provide an analysis of the existing practices of a company and identify opportunities to optimizing restaurant potential. • Consulting, advising, and creating programs to fill the gaps between actual situations and desired ones and work shoulder to shoulder with Restaurant Manager. • Complete audits to ensure all restaurants meet McD standard pratices. • Achieving customer satisfaction and customer loyalty. • Raising the company’s customer base and market segment. 4. Audit & Measurement • Food Safety Verification • Cash Audit • All Operation Checklists • Mystery Shops • Shift Verification • ROIP Cycle ( Restaurant Operation Improvment Process)

July 2014 – Jan 2015 Operation Manager, Gastronome Co., Ltd., Hokkaido Softkream, Hokkaido Silkream, Hokkaido Hardkream. (7 months) 
Administration 1. Prepare and present weekly/monthly reports and presentations. 2. Create, develop and update any related procedures/systems and operational manual. 3. Develop/improve necessary process and systems to achieve 100% customer satisfaction at all times. Finance 1. Assist in the preparation of annual business plans, e.g. budget, manpower, strategy, training, etc. 2. Set sales target of the responsible areas and drive sales to ensure achieve target. 3. Evaluate sales trends and take appropriate action plan to close the sales gaps. Marketing 1. Provide input and advise to the Marketing team and Area Coaches on implementing local marketing programmes. 2. Evaluate local and domestic market trends, vendors and competitors constantly, ensuring the company’s operations remain competitive. Operations 1. Ensure that all outlets operate in accordance with the operating standards of procedures. 2. Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits. 3. Analyse weekly/monthly reports and data on sales, controllable expenses and profit, and take necessary actions in the timely manner to ensure that each restaurant operates profitably and maximises its resources. People 1. Take appropriate employment actions to ensure sufficient levels of staff and Management or each outlet. 2. Train, coach, counsel and develop Area Coaches and outlet personnel to achieve company standards/goals and their KPI. 3. Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible rostering to meet the business goals as well as customer expectations. 4. Conducts annual Performance Appraisal with Area Coaches and supports them in their professional development goals, and ensures that they in turn conduct annual Performance Appraisal with their employees.

January 2014 – June 2014, work for The Minor Food Group, SWENSENS (THAI) LIMITED as Operation Support International & Domestic. 1. Operation department: - Set up all operations of international and domestic for the new branch of the shop including stock inventory system and manpower planning. - Coordinate, manage and monitor the workings of various departments in the organization. - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company. - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. 2. Training department: - Develop, implement, and monitor training programs within an organization. - Supervise technical training for staff. - Conduct orientation sessions and operation manual. - Develop multimedia visual aids and presentations. - Create testing and evaluation processes. - Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, workshops and manage staff of classroom facilitators. February 2005 – May 2012, work as a training store manager. I carry all responsibilities relating to store operations. Essential areas of responsibility include training, labor management, store profitability, supply ordering, guest satisfaction, and health and safety regulation. A majority of managerial tasks focus on monitoring staff and regulating duties to ensure 100% customers satisfaaction.

June 2012 – December 2013 Operation Support International, PRIMACY INVESTMENT LIMITED Maldives (1 year 6 months) Responsibilities are - Set up all operations for the new branch of the shop, products development, training, sales planning, store organizing, cost controlling and man power managing. - Planning delivery timetables, Ensuring stores have enough stock, overseeing the ordering and packaging process, tracking products through depots to make sure they arrive at their destination and overseeing arrival of shipments. - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. - Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. - Manage customer support. Plan and support sales and marketing activities.

June 2003 – June 2004 Sales engineer, Meditop ( 1 year) 1. Searching for new clients who could benefit from your products in a designated region. 2. Establishing new, and maintaining existing, relationships with customers 3. Managing and interpreting customer requirements 4. Persuading clients that a product or service will best satisfy their needs 5. Negotiating and closing sales by agreeing terms and conditions 6. Offering after-sales support services 7. Making technical presentations and demonstrating how a product will meet client needs 8. Providing training and producing support material for the sales team