Stefan Schuett
About
Stefan Schuett is from Midrand, Gauteng, South Africa. Stefan works in the following industries: "Financial Services", and "Automotive". Stefan is currently CEO at BMW Financial Services (South Africa) (Pty) Ltd, located in Midrand, Gauteng, South Africa. In Stefan's previous role as a CEO at BMW Bank GmbH, Sucursal en España, Stefan worked in Madrid Area, Spain until Aug 2021. Prior to joining BMW Bank GmbH, Sucursal en España, Stefan was a Head of Market Task Force at BMW Group Financial Services - BMW AG and held the position of Head of Market Task Force at Munich Area, Germany / Melbourne Area, Australia. Prior to that, Stefan was a General Manager Commercial Finance at BMW Group Financial Services - BMW AG, based in Munich Area, Germany from Jul 2014 to Apr 2016. Stefan started working as General Manager Remarketing at BMW Group Financial Services - BMW Bank GmbH in Jul 2009. From Jan 2006 to Jun 2009, Stefan was GM Operational Risk Management at BMW Group Financial Services - BMW AG, based in Munich Area, Germany. Prior to that, Stefan was a Project Manager at BMW Group, based in Munich Area, Germany from Sep 2004 to Dec 2005. Stefan started working as General Manager, Customer Advocate and CRM Development at BMW of North America, LLC in Woodcliff Lake, NJ in Jul 2001.
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Stefan Schuett's current jobs
Stefan Schuett's past jobs
BMW Bank S.E. operates as fully licensed German Bank branch in Spain. It offers consumer finance and insurance services to over 100,000 customers as well as commercial finance to over 50 BMW, MINI and BMW Motorrad dealers in Spain. Under EU banking regulation, the entity needs to comply with stipulations by both, home country regulator German Federal Bank (Bundesbank) and host country regulator Banco de España. Managed portfolio increased by some 35% in 4 year period to appr. EUR 2.3b.
CoC function for BMW Group’s commercial finance business (BMW Group and other make dealers) .
Operational responsibility for German domestic market. Network responsibility for BMW Bank’s European branches and subsidiaries [ES / FR / IT / PT].
Conception, roll-out and execution of ORM for global BMW Group Financial Services entities. Global Emergency- and Crisis Management Network coordinator.
BMW M GmbH: Redesign of business model and -processes of „BMW Individual” product line. BMW Motorrad: consulting and planning of sales component expanding BMW Motorrad’s model range.
Strategic responsibility for customer experience, related brand and dealer processes and supporting IT technology incl. dealer eCRM integration. Operational responsibility for >1m contacts p. a. to BMW / MINI / BMW Motorrad customers. Management of dealer bonus payment scheme.
Global BMW Mystery Shopping Program, real time customer feedback- and customer care programs, Market Launch Management supporting introduction of new vehicles.
Developing BMW retail mystery shopping (sales/aftersales). Participation in dealer enabling programs.
Ascertain quality level of series production and feedback loop to plant senior management.
Quality improvement measures during launch and production of 3rd Gen BMW 3 Series.