Steffi Keung
About
Steffi Keung is from Los Angeles, California, United States. Steffi is currently Business Owner at Self Employed, located in New Cumberland, Pennsylvania, United States. In Steffi's previous role as a Fashion Assistant & PR/ Marketing Intern at R+M Agency, Steffi worked in until Sep 2015.
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Steffi Keung's current jobs
• Own and operate e-commerce stores on multiple platforms, including Amazon Seller Central, FB Marketplace, Shopify. Familiarity with eBay, and Walmart Marketplaces as well. • Create Standard Operating Procedures and customer service templates. Train my virtual assistants in product research, competitor research, operating the platforms, data entry, and customer support • Experienced with FBA and FBM fulfillment methods on Amazon, as well as fulfilling orders on platforms like Shopify • Manage budget, track inventory and predict monthly and seasonal demand, using various software • Optimize product listings to test conversions, perform weekly audits of e-commerce sites and implement improvements to ensure pleasant customer experiences • Keep track of performance metrics, such as IP complaints, ODR, Restricted Products Policy Violations, troubleshooting and providing documentation for resolution. Building relationships with support teams. • Respond to numerous live chat inquiries from customers and provide quick resolutions for customer issues • Stay abreast of ever-changing climate of the e-commerce space & technology • Garnered over 585 positive 4-5 star ratings from customers in the last year and boosted revenue from 0 to 6 figures within a year. Skills include: inventory management, copywriting, SEO, email marketing, keyword research, competitor research, Facebook ads