Stephanie Hodges

The Ink + Volt mission: "Being successful isn't about being perfect. It's about having the right tools. And, no matter what your goals, if you like to use pen and paper, then we have you covered." Project managed the production and content launch plans of flagship planners for years 2017-2021 with printer and bindery, and all Ink+Volt branded products. Led e-commerce product line expansion from 3 products to now over 200. Sourced vendors and all products, and populated the website (experience with WordPress and Shopify). Wrote product copy/descriptions, managed product photography, collect testimonials, etc. Managed 2016-2021 holiday sales including all buying, website content, order fulfillment, packaging, and shipment logistics. Managed a Kickstarter which raised over $200,000, and worked with service fulfillment center to ship rewards for the 7,450 project backers Manage product creation by working with vendors and support new product ideas and projects. Research, product development, sourcing suppliers, etc. General copywriting and copyediting; product descriptions, website copy, product content Ran and trained employees on daily customer service for returns, order assistance, bulk orders, shipping questions.

A kick-ass agency for branding, design, and that new website you know you need. Schedule new business leads and crafted proposals/bids for projects Coordinated with design & development team to ensure project timeline stays on track and communications with all clients QA new websites and prepped client website handoff and walk-through

Support company's first content marketing efforts by exploring and executing best practices in content marketing, UX, and SEO towards online content hub Manage the content creation, planning, and promotion of content, working across marketing and communications department. Map content to overall marketing initiatives and messaging Project manage and QA over 15 SMB Cloud Insights Reports, a major piece of collateral for events, to ensure stakeholder approval and timely delivery Drive continuous improvements in web traffic, content flow, and user experience on Resources section through a metrics-based approach (Google Analytics) Manage an editorial calendar of campaigns, events, and content across channels and facilitate weekly planning/updates. Includes social media, PR, emails, and web updates

Create a pleasant guest experience through professional and elegant service for events in Seattle and Greater Eastside Participate in the behind-the-scenes operations of large scale events Assist with setup and breakdown of venue

Collaborate with product marketers, web developers, designers, and project managers to facilitate website projects and product campaigns Responsible for collecting, organizing, and delivering website content and details on placement and design. Includes QA, facilitating stakeholder approvals, and occasional writing and copy editing Support service provider marketing team with website cleanup, maintenance, and design overhaul. Participated in the page design overhaul for over five company products Created and manage a web content editorial calendar to keep pages current and engaging Researched best practices for web content, UX, and forms and established an internal set of content guidelines for product pages Drove brainstorm sessions and assembled feedback for over six versions of Parallels Cloud Services poster

Managed the rental locker program, membership registrations, and pro shop inventory Created and revised internal processes for transactions and record-keeping Served as lead office manager and trained new hires on tasks and duties Prepared weekly deposit for the department and tracked revenue Effective collaboration with student and professional staff within the department Supported the Assistant Director of Business Operations with special projects and tasks such as building signage, database maintenance, and informational materials Exercised customer service with fitness center patrons including registration assistance, equipment check-out, and answering questions

Collaborated with the Governance/Reporting and Resource Capacity Planning Teams Provided Project Managers and Business Analysts with data integrity and project dashboard audits Analyzed discrepancies in labor hour allocations across teams, departments, and projects to capture positive variation in reported cost savings Prepared reports for the VP of the Enterprise Program Office with comparison of project labor costs against project budget and identification of project outliers Examples of audits and tasks performed: *PM Artifact Quality Audits: Ensured accurate and relevant data is embedded in core Project Management documents. Feeds directly into performance reviews for Full Time Equivalents (FTEs) *Project Methodology Lifecycle Site Map Calibration: Ensured all content approved and posted to central process hub is accurate and up to date with active links and categorization. *Clarity Clean-Up and Data Integrity Audits: Ensured all active and approved projects present data integrity, prepared for the purpose of accurate reports out to the Executive Committee/Senior Leadership for decision making. 'Clean-Up' audits identifies projects with incorrect statuses and assignments, providing a more accurate representation of active engagements within the EPO.

Reported directly to the Assistant Director of Fitness Processed fitness class registration forms and payment Coordinated appointments and registrations for personal training Communicated updates and changes to fitness program participants Responsible for copying, filing, and delivering department documents Verified temporary employee payroll Updated fitness class rosters and helped with maintenance of facilities