Stephen Covert

Devoloped company from idea to business plan, from funding to implementation.

I was responsible for finding, tracking and correcting errors in daily payment batches up to 1 million dollars in total payments. I was responsible for the tracking, investigating and correcting of all matter errors from four active business units for auto matter creation. I personally facilitated the setup all new vender and non-vender law firms for use by the BB&T Legal Department during two branch mergers.negotiated legal fees and discounts offered to BB&T Legal department by outside law firms and trained new law firms and gave ongoing support on the submission of their legal invoices either through LEDES files or manual entry. I worked on several interdepartmental projects ensuring data integrity, date security and governmental compliance.

Worked with partners to take an idea, formulate it on paper through means of a business plan, get that plan to individual investors, aquire funding and open the location. Running all business aspects of the company from P&L to marketing, from office duties to instruction. Corresponded through email, telephone & in person with all prospective clients/students giving them information regarding Taekwondo training, its benefits, pricing, etc. I personally responsible for the marketing and branding of the school resulting in a one year new client total of over 230 students. I maintained and scheduled ongoing education for self and other staff members including all business associates and instructors. I scheduled & facilitated demonstrations, tests and graduations as well as all community events and performed all financial activities from payroll to membership payments/drafts to everyday sales.

Perform all business duties associated with the running of the company. Correspond through email, telephone and in person with prospective students/clients giving them information regarding Taekwondo training, its benefits, pricing, etc. and handle customer disputes when needed. Facilitate the running of and the communication between four separate school locations and performed all training and guidance for managers located in these locations. Set-up and facilitate demonstrations, tests, graduations and other activities that serve as marketing tools to the community and the wellbeing and advancement of the students. Perform all payroll activities for the company as well as the membership drafts of the students by working closely with the financial institutions chosen by the owners.

Determined sales trends to make effective recommendations on new products using customer order history and market information. Contacted 130 to 150 established Pepsi customers per day to get order information for the delivery field. Worked as "Row Leader" to manage the sales team and handle employee and customer issues in the absence of the Team Manager. Maintained an above 95% average on spot call audits during the fiscal year. Continuously exceeded corporate directed goals during new flavor campaigns. Worked directly with the IT department to create and implement an entirely new computer program to be used by the entire sales division. Graduated top of class from the Pepsi sales program.

Held increasingly responsible; Gained valuable experience which led to the promotion of Store manager in training. Administered employee interviews, evaluations, disciplinary action, investigations, and terminations. Operational responsibilities consisted of loss prevention, safety, inventory control, housekeeping, cost control, processing of payroll, schedules, and customer service. Improved employee turnover rate from 50% to 5% through building a team based departmental structure and establishing an effective open door policy. Utilized effective conflict resolution skills to settle customer complaints and employee issues. Improved profitability of department by 24% through improved inventory and shelf space optimization. Designed and implemented a Microsoft Excel program to quickly show store, departmental, and individual sales percentages that was then adopted throughout the sales district. Managed five departments and mastered different technical requirements of products for customer use.

Managed three to four member weapons load crews during the loading and unloading of nuclear and non-nuclear munitions on a variety of bomber and fighter aircraft. Provided new technical data that increased maintenance efficiency by 30%. Administered monthly loading procedure evaluations on all personnel. Provided performance evaluations, feedback, and reports on all employees quarterly. Performed Quality Assurance inspections on loading procedures and operations. Supervised and trained thirteen employees on job responsibilities, duties and performance. Inspected and programmed computer systems for fighter aircraft. Traveled around the world on short-term and long-term deployments to prepare and run tactical aircraft missions. Participated in over 12 Middle East deployments both during war and peacetime situations.