Stephen Howe

Oversee day-to-day multi-facility worldwide fulfillment operations while providing short and long-term tactical and operations planning to ensure client service and productivity goals and objectives are achieved. Provide leadership to achieve company profit objectives and customer service goals by optimizing fulfillment operations' productivity and throughput levels, work schedules, and process improvement. Responsible for ensuring departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, client service, and execution to plan. Identify, develop, and implement short and long-term strategies, which enhance profitability, productivity, and efficiency for each operational function. Facilitate budget preparation and execution with the entire operation to ensure control resources utilization. Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives. Manage and develop the team toward individual growth and performance excellence and conduct performance reviews. Continually analyze work processes to identify optimization opportunities and implement process improvements. Develop metrics and maintain procedures to ensure client service satisfaction levels are attained while, fostering a work culture that is successful and committed to superior client service. Maintain a high level of inventory accuracy and shortage control through enforcement of proper procedures and company policies. Plan, execute, and manage the annual physical inventories with the finance department, to reconcile the physical counts for posting inventory and documenting results. Developed and enforced safe and smart work practices and ensure compliance with OSHA and DOL regulations. Ensure consistent, thorough, and timely communication to subordinates, peers, and the executive leadership team.