Stephen Peatling
About
Stephen Peatling is from 墨尔本地区. Stephen works in the following industries: "高等教育", and "行政机关". Stephen is currently Manager, IT Customer Engagement at Victoria University, located in Melbourne, Australia. In Stephen's previous role as a Manager, Information and Communications Technology (ICT) at City Of Monash, Stephen worked in Melbourne, Australia until Sep 2017. Prior to joining City Of Monash, Stephen was a Director at SJP IT CONSULTING LTD and held the position of Director at Melbourne, Australia. Prior to that, Stephen was a Manager, IS Service Delivery at City of Yarra, based in Melbourne, Australia from Sep 1998 to Feb 2015. Stephen started working as Chief Information Officer at Yarra City Council in Jul 2014. From Jan 1995 to Jan 1997, Stephen was Manager Quality Assurance at Brimbank City Council, based in Melbourne, Australia. Prior to that, Stephen was a Corporate Records Manager at Brimbank City Council, based in Melbourne, Australia from Jan 1990 to Jan 1995.
Stephen Peatling's contact information is available for free on finalscout.com, a web-based professional networking database with more than 500 million business contacts and 200 million company profiles.
Stephen Peatling's current jobs
• Manages the design and development of the Continual Service Improvement program. • Communicates vision and goals of improvement services to staff and management. • Work with stakeholders to define business and systems requirements for new technology implementations. • Ensure the efficient utilisation of IT resources – including personnel and equipment – across the University. • Develop and implement all functional policies and procedures, including those for Customer Service, Audio Visual, Support, End User Computing and Training. • Coordinates improvement with service owners to identify improvement opportunities. • Works with service owners to defines key performance indicators & Service level Agreements. • Liaises with various service managers in the organisation to facilitate implementation of new or improved service processes. • Work with external vendors and contractors to innovate technology; • Establish and maintain regular written and in-person communications with the University's executives, College heads, and end users regarding pertinent IT activities. • Manage the provisioning of end-user services, including service desk, audio visual and technical support services. • A single source of responsibility for communications regarding gaps and improvements in service levels. • Communicates quality improvement goals and vision to service managers/owners. • Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT hardware including Audio Visual, PCs, operating systems, and associated hardware. • Develop business case justifications and cost/benefit analyses for IT spending and initiatives. • Analyze existing operations and make recommendations for the improvement and growth of the Service Desk and Customer Services. • Development of strategic plans to manage and improve the innovation in the direct reports: o Service Desk; o Remote Desk; o Client Services; o MOE team; o Audio Visual Team; and o VIP Support and Training Team.
Stephen Peatling's past jobs
• Develop, track and report on the City of Monash service level agreement; • Process re-engineer, innovate and create a digital Monash; • Develop tenders for assessment and recommendation for a number of ICT services; • Process reengineer applications to improve customer service and e-services; • Responsible for the development of ICT strategic plans and digital strategic plans for Council; • Provide organisation wide high level strategic advice on all matters involving use or proposed use of information and communication technology, hardware and applications; • Determine strategic direction, policy, service levels and standards, in regard to all ICT matters; • Manage and provision a range of ICT services to meet customer expectations, ensuring the Branch operates on a Best Value basis focusing on cost-effective service delivery and commitment to quality and continuous improvement principles; • Provide strategic input into the overall management of the Division and foster a climate of cultural change; • Responsible for the creation and management of the ICT Operational and Capital budgets; • Develop a strategic plan to manage and improve the innovation in the following direct reports: o ICT Infrastructure Unit; o GIS Unit; o Business Analyst Unit; and o ICT Service Desk.
Consulting in all areas of IT including reviews, audits and strategic recommendations. Developed reviews for ICT branches in Local Government and small enterprise solutions.
- Corporate Records Manager - TRIM - Telecommunications - Avaya / Contact Centre - Networking - WAN / LAN / Microwave Technology - Cisco Environment - IT Infrastructure - VMware / Netapp / Data Centres - Training - MS Office 2010-13 / Windows XP-7-8 / General PC training and Core Applications - IS Service Desk - ITIL Certification - Desktop Support - Level 2 and 3 - Innovation and training - Contract Management - Write and Manage over 20 Tendered services for IT operational contracts I have a total of 9 officers reporting to me and we support over 1000 users and approx. 800 workstations over a number of sites. Yarra offers a vast range of experiences and challenges in supporting our colleagues through their daily routines.
• Set objectives and strategies for the IT department • Select and implement suitable technology to streamline all internal operations and help optimise their strategic benefits • Design and customise technological systems and platforms to improve customer experience • Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organisation • Approve purchases of technological equipment and software and establish partnerships with IT providers • Oversee the technological infrastructure (networks and computer systems) in the organisation to ensure optimal performance • Direct and organise IT-related projects • Monitor changes or advancements in technology to discover ways the company can gain competitive advantage • Analyse the costs, value and risks of information technology to advise management and suggest actions