Steve Armitage
About
Steve Armitage is from London, England, United Kingdom. Steve is currently Head of Technology Design & Innovation at Heathrow, located in London, England, United Kingdom. In Steve's previous role as a Head of Innovation & Intelligent Automation at Heathrow, Steve worked in Heathrow Airport until Apr 2020. Prior to joining Heathrow, Steve was a IT Futures Manager at Heathrow and held the position of IT Futures Manager. Prior to that, Steve was a IT Portfolio Manager, Airport Resilience at Heathrow from Oct 2013 to Jun 2016. Steve started working as IT Relationship Manager - Security at Heathrow in Jan 2011. From Jun 2009 to Dec 2010, Steve was Business Analyst Manager, IT at Heathrow. Prior to that, Steve was a Workstream Leader T5 Transition Programme at British Airways from Jan 2005 to Dec 2008. Steve started working as Senior Manager Corporate Employee Self Service and Intranet at British Airways in Jan 2002.
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Steve Armitage's current jobs
Steve Armitage's past jobs
Digitalisation, intelligent automation (physical and virtual) and smart connected devices are set to transform every Heathrow stakeholders’ experience and business. The Purpose of the role is to help the airport prepare for this revolution and to make the right future happen sooner
To discover, explore and provide leadership for the adoption and exploitation of new technologies and information approaches at Heathrow – bringing the best innovative technologies to the airport either in alignment with known business needs or breaking new ground. To contribute to the strategic design, planning and updating of investment programmes. My main focus was the Heathrow operation and 'below the wing'.
Working with strategic business change leads to develop; architectures, roadmaps and investment plans to deliver Airport Resilience strategic priorities. Working with IT Programme Delivery to enable successful delivery.
Actively managed and provided guidance to stakeholders and customers in leveraging value from IT and its services. Business areas covered; Technical Standards and Assurance (including Group Security), Campus Security and Operations Improvement. Scope ranged from a single point of escalation for failures in IT service, development of IT to supporting business strategic aspirations.
Established Heathrow Airport business strategies ensuring £133m of Heathrow IT budget maximised return on investment. Guided the business towards understanding the implications of change brought about through process/automation. Worked with the business establishing initial case for change and securing required funding.
Workstream leader within the £440m new Terminal 5 Project whose responsibility was to transform the BA operation at Heathrow and provide the airline with cost effective competitive advantage. As a result T5 is delivering the best BA operational performance since records began – punctuality, baggage and customer satisfaction (up 11 points on 2007).
Responsible for leading and developing major elements of the double award winning £50m ESS Programme. Alongside substantial cost reductions self service became the standard way of working with over 90% of employees using it weekly
Responsible for the non-selling activity on BA.com, reducing servicing costs and increasing functionality. As a result BA.com became more than just a selling tool, and moved towards the award winning site it is today.
Management of BA.com’s US and Canadian suppliers and liaison between North America and the BA.com development team in the UK. As a result this important new channel was effectively managed.
Responsible for the relationship with US Sales & Marketing and the IT organisation in London. As a result BA Americas sales and marketing campaigns were more successful.
Responsible for resolving airport IT implications of the oneworld alliance (American Airlines, Qantas, Cathy Pacific, Finnair). As a result the oneworld alliance launched with basic common functions e.g. through check in and lounge access.
Led the team delivering OR support to Customer Services and Manpower Planning, resulting in improved operational efficiency for the BA operation at Heathrow Airport
Working in the embryonic process engineering department to deliver process improvements, simplification and improved customer service to BA’s call centres
Development, analysis and specification of the relational database to support the Executive Club. Enabled individuals to collect miles as they flew and created marketing opportunities.