Steve Garner

Founded with £30, growing it into a multi-million-pound industry leader. Over 15 years, I have led all aspects of the business, from sales and supplier negotiations to digital strategy and automation, ensuring sustained growth, operational efficiency, and market leadership. ✔ Scaled ReplaceBase from a startup to a £12M+ business, establishing it as a dominant player in the industry ✔ Built and optimised an AI-driven eCommerce platform, improving operational efficiency and customer experience ✔ Developed automation strategies that transformed pricing, logistics, and fulfilment, boosting profitability ✔ Secured high-value supply chain agreements with major global brands, including Apple, Google, and Motorola ✔ Designed a customer-centric sales approach, significantly increasing conversion rates and brand loyalty ✔ Managed a global supplier network, ensuring premium product sourcing, quality control, and cost efficiency ✔ Led a 20,000+ SKU inventory, streamlining stock management and warehouse fulfilment across multiple locations ✔ Developed custom software solutions to automate logistics, order processing, and customer interactions ✔ Created viral marketing campaigns, generating millions of organic views and increasing brand recognition ✔ Expanded brand presence through SEO, paid advertising, and strategic partnerships, driving sustained revenue growth ✔ Implemented FX hedging strategies to mitigate currency risk and protect profit margins ✔ Recruited, trained, and led a high-performance team of 25+ employees across key business functions ✔ Fostered a company culture built on innovation, efficiency, and customer-first service With deep industry knowledge and a strong commercial mindset, I thrive in fast-paced, high-growth environments where strategic thinking, adaptability, and execution are key. ReplaceBase has been a testament to my ability to scale businesses, negotiate high-value deals, and implement cutting-edge automation to stay ahead of the market.

Quickly progressed from Hardware Engineer to Workshop Manager, playing a pivotal role in reverse IT logistics, contract management, and operational efficiency for some of the company’s largest clients. Led a team specialising in Level 3 repairs, deployment planning, and process optimisation, ensuring seamless IT service delivery. ✔ Managed a high-performance team, overseeing Level 3 hardware repairs on PCs and laptops ✔ Led the reverse logistics process for enterprise contracts, optimizing repair workflows and reducing turnaround times ✔ Designed and implemented operational improvements, increasing efficiency and minimizing downtime ✔ Provided technical training and mentorship, improving team productivity and skill development ✔ Oversaw large-scale hardware deployments and rollouts, ensuring smooth execution for key contracts ✔ Worked directly with major enterprise clients, including DOJ, MOJ, DWP, TUI, NHS, and NRG ✔ Spearheaded the planning and execution of business acquisitions, managing workshop and contract transitions ✔ Developed workshop SOPs to streamline repair processes, enhance quality control, and reduce service delays ✔ Assisted in contract negotiation and execution, ensuring compliance with service-level agreements (SLAs) ✔ Maintained strong relationships with enterprise clients and service partners, ensuring high customer satisfaction This role provided hands-on experience in IT logistics, team leadership, and process optimization, allowing me to develop strong problem-solving, operational management, and technical expertise. My ability to analyse workflows, implement improvements, and lead high-performing teams played a crucial role in delivering high-quality IT services at scale.