Steve Kemp
About
Steve Kemp is from Greater Reading Area. Steve works in the following industries: "Facilities Services". Steve is currently Divisional Director at ISS Facilities Services - Education. In Steve's previous role as a Commercial/Business Excellence Director at Compass Group Uk & Ireland - Chartwells, Steve worked in until Sep 2011. Prior to joining Compass Group Uk & Ireland - Chartwells, Steve was a Operations Director at Compass Group UK & Ireland - Chartwells & Scolarest and held the position of Operations Director. Prior to that, Steve was a Regional Operations Manager at Castle Independent from Sep 2000 to Feb 2002. Steve started working as Operations Manager at Castle Independent in May 1998. From Sep 1996 to May 1998, Steve was Area Manager at Castle Independent. Prior to that, Steve was a Facilities Manager at Initial Healthcare from Aug 1994 to Sep 1996. Steve started working as General Manager at Capital Catering in Aug 1989.
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Steve Kemp's current jobs
Steve Kemp's past jobs
Reported to Managing Director with eight Regional Managers, Finance, HR and Training Managers as direct reports. Managed a budget of £30m pa for three LEA group contracts and over 200 single site primary, secondary, independent schools, colleges and university outlets. Championed strategic planning to drive business resulting in 11% pbit in line with budget and target objectives and a 1.5% improvement in sales to labour ratio. Created a new communications procedure and introduced quarterly business reviews, MD and colleague webinars and a client newsletter. Rolled out across all sites increasing client retention to 98% and drove new business from 6 to 10%. Directed improvements to best practice including: Introduced small site IT solution including Netbooks Achieved ISO 9001, 14001 and 18001 accreditation Introduced a tendering excellence forum Chaired best practice forums and created Business Excellence Champions Drove marketing activity to improve the customer journey and point of sale opportunities resulting in a 5% increase in organic sales. Introduced summer and winter Regional Manager Away Days which increased sharing of best practice, strategy, networking and the generation of new business ideas.
Reported to Managing Director with seven Operational Performance, Finance, HR and Training Managers as direct reports. Increased pbit in line with budget and target objectives by 9.6% and improved sales to labour ratio by 2%. Increased turnover to £65m, comprising of 13 LEA group contracts and over 180 single site primary, secondary, independent schools, colleges and university outlets. Developed strategy and introduced the Eat, Learn, Live operating platform and ethos. Won and mobilised LEA contracts in Cornwall of 172, West Sussex of 240, East Sussex of 140, Westminster of 54 and Reading of 45 schools. Implemented ISO accreditation across Lewisham and Reading LEA contracts. Project managed the creation of a Unit Manager on-line operating manual. Developed and implemented a small site management information system into 2000 primary schools. Developed and introduced the Steamplicity food offers specific to the education sector. Achieved 100% retention of all contracts.
Reported to Managing Director and managed three Contract and one Training Manager controlling 1000+staff, with £8m turnover increasing to £16m over six years. Mobilised Slough, Windsor & Maidenhead and West Berkshire contracts and achieved budget targets in all contracts. Managed transition of business into the Scolarest estate.
Reported to MD with three contract managers as direct reports.
Reported to Operations Manager with responsibility for 30 schools.
Reported to the Regional Operations Manager with the Catering Manager for Hospitality, Catering Manager for Patients and the Cleaning Manager as direct reports at the Chelsea & Westminster Hospital with a £10m turnover per annum. Drove improvements across 180 staff and increased sales by 18%.
Reported to the MD and managed the Production and Distribution Managers and supported the growth of business from £1m to £3m.