Steven Hartman

• Worked on tickets in Connectwise for general casino & smb clients on their IT helpdesk needs. (Password resets/unlocks, map drives, spyware, malware, & virus removal, Server maintenance tasks, install applications, troubleshoot software and hardware issues, create accounts). Daily monitoring of Netbackup for a major client. Fix issues on Netbackup with vendor when needed. Tape swaps on the Quantum Scalar I6000 and troubleshooting equipment with vendor. Fix issues with failed backups on reports from N-Able backup Manager (Acronis), StorageCraft, & Symantec backup. • Worked onsite at a casino client, doing tape changes, general IT desktop tasks. Setting up for events with Micros terminals. Troubleshoot connectivity with Micros terminals. Installing and troubleshooting casino applications and hardware. Moving server equipment from one location to another. Setting up new server VM’s to upgrade Active directory. Some AS400 administration tasks. Upgrading old 2003 application servers to new 2012r2 servers. Some administration on Micros server and configuration. • Worked onsite for Fourwinds digital signage maintenance (hardware and software on digital signage and kiosks). • Answer inbound calls from SMB and Casino calls. Create tickets and possible work the ticket right away. • Worked with Kaseya and N-Able for monitoring and alerting. • Imaging and deploying with Windows Deployment Services

• Worked on tickets in Connectwise, general casino IT helpdesk tasks (installing software, hardware, and troubleshooting issues for whole casino. • Deployment project of PAR POS registers with Infogenesis (Pre-configure software, swap out old IBM terminals to PAR terminals, finish configuring software). • PC refresh project, swapping out old PCs with Windows XP (Setting up new PCs with Windows7, loading all software that was on old PC to new PC, configuring casino & day to day apps, setting up users, and copying user’s data. • Data-closet switchover project, which consisted of toning jacks, cross-connect, and replacing jack if necessary to make new switches as the current working hardware.

• Work tickets in Service-Now for migration project and general IT tasks. • Move PC’s from one department to another. • Setup roller desks on casino floor. • Setup and deploy new HP Officejet printers in hotel suites.

• Lockdown multiple virtual servers for PCI compliance. • Clean up Active Directory. • Repair Exchange 2010 from migration problems (Fix offline address book, free/busy calendar info, and active directory problems), setup new mailboxes, delete old mailboxes, and setup mailbox policies, • Manage Windows Server 2008r2 Cluster with File, Print, And DHCP. • Some VMWare EXSi 5 Administration. • Veeam Backup Administration. • Administration of security door system by Tyco. • Setup GPO's for network and server hardening. • Help desk for corporate users. • Some administration of PGP Desktop by Symantec (Encryption of Shares). • Some administration of Microsoft TMG Server. • Setup Windows Server 2008r2 and 2012 Server VM's. • Handled tickets in Spiceworks.

• Checked each Novell and Windows Server 2008r2 for backup failures and configuration problems in Symantec backup exec. • Fixed problems with HP tape changers onsite. • Updated HP changer info via web or serial cable. • Updated host info for changer IP in Widget program. • Installed two new servers at co-location. • Re-located a server from a school to co-location.

• Build, repair and installation of server and workstation hardware (Intel Hardware). • Setup Sonicwall Routers and Netgear Switches. • Use Connectwise for ticketing system. Expedite tickets on severity levels from end-user and the NOC at Continuum (connectwise). • Use Continuum (connectwise) for remote monitoring and scripting to servers. • Troubleshoot or setup end-user applications (Operating systems, applications, IPhone, IPAD, Blackberry, Android, Internet, Multi-function Copiers & Telecom needs. • Administration of Windows Domain architecture including DNS, WINS, and DHCP. • Implementation of Active Directory and Group Policy administration. • Microsoft Exchange 2007/2010 administration (setup new users, create policies, restore mailbox info, and delete mailboxes). • Office 365 configuration. • Installation, configuration, and administration of Windows Small Business Server 2003/2008/2011, Server 2003/2008/2008R2. • Administrator and installation of Symantec endpoint protection. • Setup SSL certificates. • Setup VM’s with VMWare ESXi4/5 and Microsoft Hyper-V. • Performed backup and recovery solution using Symantec Backup and ShadowProtect. Optional replication to the cloud using Symform replication.

• Troubleshoot a UPS Worldship program that uses SQL desktop engine on Windows XP/Vista/7 platform. • Answer customer questions on how to do functions in the program. • Create Escalation Cases. • Some logging of calls with Help Desk Field Solution.

• Troubleshoot RF, speed, devices (wireless modem, mobile usb modem, VoIP ata, mobile hotspots, routers and clear plugs), connections (physical layer), Windows PC, and Mac problems over the phone. • Configuration of email using IMAP & POP, with the following clients: Windows Live Mail, Eudora, Outlook, Outlook Express, and Thunderbird. • Assist customers with billing matters. • Check out web tickets and submit to correct departments. • Setup and troubleshoot VoIP problem with Maplevoice. • LNP with STI. • Dual Mode activations. • Full Logging of Calls. • Submit escalation tickets.

• Worked doing contract work for Field Solutions, Onforce, Fieldnation, Barrister Global, Pomeroy IT, Roll Outs, Install It Today, Ready IT, Marathon Deployment, Red Beacon, Tech Direct, Robert Half Technology, & Tek Systems. • Provided IT Services for Businesses and End Users. • Managed Sub-Contractors for IT related projects (new locations, re-models, and re-location) • Administration of Windows Domain architecture including DNS, WINS, and DHCP. • Implementation of Active Directory and Group Policy administration. • Microsoft Exchange 2000 and 2003 administration. • Build, repair and installation of server and workstation hardware. • Basic configuration and use of Microsoft Office 2000, XP, 2003 and 2007 • Configured network equipment including firewalls, routers, wireless routers, layer 3 switches and network copier/printers/fax with scan to email functionality. • Researched, ordered and maintained all phone lines and data circuits including DSL, Cable, PRI, MPLS and T1/3MB BGP Internet services for all offices. • Administering and deploying Terminal Services. • Remote administration of servers and workstations using Remote Desktop, PC Anywhere, VNC, Go to my pc and Log me in remote connection software. • Web conference administration using Microsoft Live Meeting. • Structural network and Telecom Wiring. • Telecommunications administration of Asterisk server and configuration of Polycom VoIP Phones. • Setup medical software and other everyday use applications. • Domain hosting setup. • Setup SFTP server. • Anti-virus Administration (Kaspersky and Trend Micro) • Installation, configuration, and administration of Windows Small Business Server 2000/2003, Server NT4/2000/2003/2008 • Maintained existing VPN tunnels and established new VPN connections between offices when required.