Steven Higgins
About
Steven Higgins is from Jacksonville, Florida, United States. Steven works in the following industries: "Online Audio and Video Media". Steven is currently Owner & Web Designer at INCEPTION WEB DESIGNS LLC, located in Florida, United States. In Steven's previous role as a Senior Helpdesk Lead at Ameris Bank, Steven worked in Jacksonville, Florida Area until Feb 2020. Prior to joining Ameris Bank, Steven was a Owner & Web Designer at Inception Web Designs and held the position of Owner & Web Designer at Uganda. Prior to that, Steven was a Senior Support Analyst at EMSI, based in Jacksonville, Florida Area from Nov 2014 to Jun 2015. Steven started working as System Administrator at Central Voice Inc. in Jacksonville, Florida Area in Jan 2009. From Oct 2004 to Oct 2014, Steven was Lead Help Desk Analyst at Central Voice Inc., based in Jacksonville, Florida Area.
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Steven Higgins's current jobs
Own and handle all web design. Business site: inceptionwebdesigns.com ● Designed website layout and handled all site copywriting, including blog articles and infographics ● Deep understanding of user behavior, design aesthetics, and topography. Strong skill in Adobe Photoshop with image editing ● Implemented WordPress websites, knowledge of SEO practices along with Google Ads, Search Console, and Mangool’s SEO tools ● Procured and worked directly with clients, collaborated with and managed subcontractors. ● Exceptionally organized and analytically minded. Love thorough documentation and have experience with Asana project management
Steven Higgins's past jobs
● Provided review & troubleshooting help for all escalated tickets. Assigned daily work projects to team of 10+ techs, reviewed progress and kept track of deadlines. ● Team lead for system conversions during bank acquisitions. My sites were converted 25% faster than scheduled. ● Supported FIS bank systems. Have installed and are familiar with bank industry solutions and processes. ● Performed admin tasks in Active Directory, WebEx Cloud & ServiceDesk. Supported Office 365, McAfee ePO, Citrix Client, and Microsoft DirectAccess.
Owned and operated while doing humanitarian work in Uganda: inceptionwebdesigns.com ● Designed website interfaces and layout, directly working with clients ● Good knowledge of HTML, CSS, and some knowledge of Javascript ● Coded WordPress websites, researching and implementing feature solutions as needed ● Procured customers, managed sub-contractors
● Supported over 300 workstations and several servers. Only onsite tech for Jacksonville branch providing support. ● Responsible for Active Directory and Exchange account creation, along with AD OU restructuring and administration of McAfee ePO for that site. ● Rolled out all new workstations. Performed hardware repairs, server tape backups, and workstation drive image creation.
● Managed all aspects of the company’s internal network: workstations, printers, and servers (Active Directory, FTP). ● Proactively researched and rolled out more efficient and cost-saving solutions : ticketing software, an FTP server, offsite backups, and AVG Business. ● This Sys Admin role was concurrent and in addition to my Lead Help Desk role at the same company.
● Provided tier 2 support with configuring, installing and restoring proprietary servers, Windows workstations, and software. ● Reduced routine customer support issues by 20% by proposing and designing all of the technical and user documentation for the company’s proprietary software. ● Clients included large organizations such as hospitals and the county courthouse. Directly communicated and established a rapport with doctors, firm partners, and other end-users. ● Designed the company’s website.