Subroto Mukherjee

Serving as a Techno-commercial Solutions strategy lead and Thought Leader for Metaverse, Web3 for Cross Industry Solutions team, explicitly focusing on the Retail and CPG Industry (RCG) at present. Solution Development - Engaged in solution and offer development for Metaverse, Web 3, Gaming solutions for Retail-entertainment, immersive Commerce, Unified Commerce, Data and AI, Supply chain, Modern Work, Unified Customer Profile, Retail Media, and Microsoft advertising. Incubation - Incubated a Metaverse Web3 Accelerator and 3P ( Third Party) ecosystem Partnership program in coordination with Microsoft for startups and partner development teams. Collaborated with Field Sales, Industry, and Enterprise architect for a potential multi-million-dollar pipeline of delivery value and Azure consumption revenues. Thought Leadership on Retail Industry and CPG trends and presentation of digital transformation and Innovation use cases to C Suite of large Retailers and CPG companies globally. Collaboration with cross-industry service line of Mobility, Health, Finance, and Telecom. Partnership - Partnership with Microsoft for Startup's, Business Development and Ventures team to identify ISV's and Startups' which can join the Microsoft Solution tech stack and add a valuable 3P solutions complimenting 1P solutions and products.

Scouting for and incubating products and solutions in Digital Innovation, Digital Transformation and Emerging technology, Leading Complex Solution Implementations and solving GSK business challenges across various lines of business. Supporting Digital Innovation Hub’s "beyond the pill" initiatives by exploring new business models and platforms such as AI & ML as a Service (Multiple AI and ML solutions), Graph Database, Graph QL, API Platform and Insights, MonetizationRobotic Process Automation, Conversational bots, connected devices / Internet of Things (IOT), Smart Field Force Solutions, Tele-medicine, Voice Lab, eCommerce, social commerce, Blockchain, Advisor to Shopper Science Lab, Digitizing Supply Chain. Advanced Analytics (Prescriptive, Predictive and Conversational), Headless Commerce, Headless CMS, API and Big Data analytics for first party data, Gaming, Evaluating AR/VR Devices for R&D and Supply Chain. Leading Innovation Workshop and Innovation Day and Innovation pipeline in the organization, evaluating Innovative Startups. Collaborating with Microsoft, Google and Apple and startups for new initiatives.

Led strategic digital technology transformation initiatives, developed value added complex enterprise scale custom products and solutions. •Digital Transformation - Led a large team and off shore professional services team and managed solution architects, engineering manager, project directors for delivery for systems integration practice, including CxM, Digital transformation, Robotic Process Automation, Cognitive Services, Chatbots, Self-service applications, Speech/Voice to Text ,OCR, CTI, Cloud, IoT, mobility solutions, data analytics, CTI, self-service solutions, CRM integration ,Virtual Assistants, and emerging technology solutions and directly responsible of P&L of multi- million dollar , Monthly Cadence with Senior Leadership team. • Digital transformation (DX) -CXM - Turnkey Customer service transformation project for a large Healthcare provider (Member and Patient) and US bank (direct revenue responsibility of multi-million dollar involving communication, collaboration, highly real time transactional web-based self-service systems, voice to text, Omnichannel (Voice,Email,SMS,Co-browse), Robotic Process automation, Middleware services, regular cadence with senior leadership team. •Mobility as a Service -Served as a crucial stakeholder for Mobility, product management team for Mobile Enterprise Application Platform (MEAP), and Mobile Device Management (MDM) as a service and created reference architecture, pricing models, and KPIs which generated a revenue of multi-million year over year. Implemented intelligent field force mobile solutions for various verticals. • DX- IOT Solutions (Smart City, Agri-Tech, Health-tech) - Led as solutions architect and systems integration team in collaboration with IOT solutions team for Smart City and Agri-Tech, mHealth, IOT Solutions for multi-million revenue, onboarded vendors and device manufactures in to IOT Platform. •Digital center of excellence- Started, hired, and mentored 25 engineers globally.

Delivery Lead generating multi million dollar revenue, Systems Integration Integration Strategy, System Integration with leading CRM applications such as Microsoft Dynamics, Salesforce, Mobile workflow application development, Telephony , architecture , design and development of multimedia (email, chat, SMS),self service voice and speech solutions, and social media integration capable contact center desktop solution Cisco and Genesys agent desktop complex solutions deployment. Product Manager and lead architect responsible for developing and deploying and leading tier 3 support engineers highly scalable, redundant, and fault-tolerant multimedia web-based soft phone solution.

Leading Value-added custom product development. Product Development lead for managed services, system integration, innovative software products deployed across EMEA, Canada, US. Consulting for fortune 500 companies on system integration of Verizon Managed products and customer's business application.

Systems Architect, Development Lead, Sr. Developer of Multimedia capable innovative products ( Video conferencing, touch screen,Finger print reader, Intelligent call routing). Value-added solutions that provided integration with leading workforce management software.