Suraj Rao
About
Suraj Rao is from Austin, Texas Metropolitan Area. Suraj is currently Senior Director of Engineering - Data and AI at Coalition, Inc.. In Suraj's previous role as a Sr Engineering Manager- Identity, Sales CRM, Customer360, Communications & Agentic AI Platforms at Tesla, Suraj worked in Austin, Texas, United States until Dec 2024. Prior to joining Tesla, Suraj was a Senior Staff Engineer/Architect - Identity, Customer360 & Unified Messaging Platforms at Tesla and held the position of Senior Staff Engineer/Architect - Identity, Customer360 & Unified Messaging Platforms at San Francisco Bay Area. Prior to that, Suraj was a Staff Engineer/Architect - Identity & Customer360 Platforms at Tesla, based in San Francisco Bay Area from Mar 2018 to May 2019. Suraj started working as Solutions Architect / Engineering Manager at Cognizant in Greater Chicago Area in Jul 2015. From Jul 2012 to Jul 2015, Suraj was Senior Associate / Technical Lead / SME at Cognizant, based in Greater Chicago Area. Prior to that, Suraj was a Associate / Technical Lead at Cognizant Technology Solutions, based in Chicago from Mar 2010 to Jul 2012. Suraj started working as Technical Lead at Accenture in Bengaluru Area, India in Dec 2009.
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Suraj Rao's current jobs
Suraj Rao's past jobs
Led a team of 70+ engineers across 12 teams to deliver multiple end-to-end, in-house built product lines within the Customer Identity & Unified Customer Engagement domain under the Digital Experience Organization. Drove the development of omni-channel digital experiences for Sales, Delivery, Service, and Support across all of Tesla's product lines, while leading the following products: Customer Authentication, Authorization, Account Management, Sales CRM, Customer 360, Unifified Customer Communications, IVR, Contact Center & Agentic AI driven Customer Support platforms Team Management/Leadership Responsibilities: 1. Lead teams across multiple disciplines (backend, frontend, mobile, QA and DevOps), responsible for multiple product lines, delivering critical customer and internal facing applications and platforms. 2. Provide technical leadership in upholding high engineering standards with a focus on high availability and scalability, overseeing distributed architecture, design documentation, code reviews, and unit testing. 3. Hire, train, and mentor engineering talent, assess performance, and recognize achievements to foster professional growth. 4. Manage departmental budgets and expenses, including license costs, and develop & present financial plans. 5. Collaborate cross-functionally with engineering, product and business development teams to ensure seamless communication and foster a cohesive, results-driven work environment. 6. Encourage innovation by guiding team members to explore new technologies and setting engineering standards for the broader organization. I’m fortunate enough to lead a team of incredibly talented engineers across multiple disciplines, united in our relentless pursuit of Tesla’s mission to accelerate the world’s transition to sustainable energy.