Susan Kiamba

I partner with senior leadership teams to align priorities, strengthen leadership effectiveness, and execute strategies that deliver measurable results. Through executive facilitation, Gallup CliftonStrengths coaching, and leadership development, I help organisations build high-performing leaders and teams. 🔹Partner with senior leaders to improve strategic alignment and execution. 🔹Facilitate leadership team workshops, strategic planning sessions, and offsites. 🔹Coach executives and leaders using Gallup CliftonStrengths to enhance performance and collaboration. 🔹Design leadership development and organisational capability programs aligned with business goals. 🔹Lead change and learning initiatives that support transformation and adoption. 🔹Develop measurement frameworks to evaluate leadership and learning impact. 🔹Serve clients across banking, insurance, retail, education, hospitality, FMCG, professional services, and non-profit sectors. 🔹Co-founded Learning Igniters, a community that advances learning and leadership practices across Kenya.

🏆 Today's workplace has shifted significantly over the last few years. And never have graduates and early-career professionals needed guidance on how to prepare to navigate the workplace. As an adjunct lecturer at Riara University, my role involves equipping students with employability skills to prepare them for a corporate career and beyond.

Helped professionals gain career clarity, build confidence, and create actionable career strategies through coaching, workshops, and online programs. 🔹Coached professionals through career transitions and growth. 🔹Created and facilitated the Unlock Your Career Growth Bootcamp. 🔹Co-created the Career Finders Series for career planning and development. 🔹Guided clients in developing career roadmaps and action plans. 🔹Delivered workshops on personal branding, networking, and career strategy. 🔹Supported professionals in building confidence and career visibility. 🔹Designed online learning resources and coaching tools. 🔹Coached banking professionals on career clarity and progression. See the featured section to access the “Career Clarity Blueprint Course” for professionals.

Hosted a career-focused podcast featuring practical insights, expert conversations, and actionable strategies to help professionals navigate career growth, leadership, and personal development. 🔹Hosted conversations on career growth, leadership, and professional development. 🔹Shared practical career coaching strategies and workplace insights. 🔹Featured expert perspectives to help professionals navigate career decisions. 🔹Explored topics including career transitions, personal branding, and continuous learning. 🔹Built a platform that empowered listeners to take intentional steps toward career success. Join me as I talk about and explore all things careers, career coaching, training, career growth, and development. Check out my latest episodes here: https://anchor.fm/susan-kiamba

The Global Assembly (GA) launched the first citizens’ assembly that anyone in the world can join as part of the UN COP26 climate conference in November 2021. The GA’s primary purpose is to support citizens to address the current climate and ecological crisis - by accelerating large-scale action and engagement in a way that is truly participatory and can bring about equitable, just and sustainable solutions.

I served as an internal consultant to clients by reviewing their organisational structures and programs, identifying gaps and recommending learning and development solutions. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 🔹Developed a learning and development strategy by conducting 360◦ organizational assessments for client in banking, insurance, IT and hospitality industries. 🔹Developed customized training programs by conducting training needs assessments. 🔹Delivered staff training on achieving customer service excellence, communication skills, emotional intelligence, time management and supervisory skills.  🔹Determined the training ROI by evaluating the effectiveness of various clients' staff training programs. 🔹Capacity building within the training department through coaching and mentoring a team of trainers. 🔹Revamped an existing customer service program. 🔹Consultant Head of Training/Training Manager

Was responsible for the development, implementation and management of World-Class Skills Development and Training Solutions to Corporate clients. This involved planning, reviewing and corrective action planning for the project, managing varied teams, building relationships with key stakeholders in the Client environment and sustaining the highest levels of Customer satisfaction. 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 🔹Documented and implemented project execution policies and procedures which lead to 100% success rate of all client development programs. 🔹Designed and implemented a customized capability development programs for a Fast Moving Consumer Goods (FMCG) client resulting in a 27% improvement on knowledge levels and 36% improvement on skills and attributes as a result of the learning interventions employed.

My role entailed evaluating business need for change and assisting in creation of business case, defining the scope of the project, preparing a detailed project plan to meet project objectives on time and within budget, Coordinating, reviewing and reporting project progress against plan, Identifying any training needed to support project implementation, planning delivery of training within project timescales. 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 🔹Successful delivery of various technology projects. 🔹 Training champion for the department - responsible for the delivery of weekly organisation-wide training on different topics including project management. 🔹Developed a mentorship program for girls between the ages of 16 and 25 years through the Women Network Forum at Barclays Bank.

As part of the 2013 Barclays Pan Africa Graduate Development Programme, I promoted usage of different Digital Channels that saw an 80% staff uptake on Mobile and Internet Banking. Was involved in a Pan-African fundraising challenge to raise 1 Million Rand (approx Kshs. 10M) through local initiatives. Furthermore, as a Team leader of 6 we delivered a Career talk to 3rd and 4th Year Students at Moi University Nairobi Campus as well as development and planning of a 3-month Financial Management Programme for several Community-Based Organizations through John Hopkins in Kenya.

🔹Set up and Management of a fully functional Help Desk. 🔹Developed a training need analysis as a result of queries and complaints received as well as conducted induction training for staff new to the department.

🔹Planned and Co-ordinated the team’s resource requirements, training for all staff within the department; maintaining proper attendance records for all training sessions conducted.

🔹Applications Vetting and Processing. 🔹Compilation of daily, weekly and monthly Management Information Reports and dispatch to the respective parties.

🔹Developing an up-to-date knowledge of the company and the competitor products. 🔹Developing creative and innovative sales and marketing strategies.