Susie Katilius

Certified Les Mills Body Pump Instructor (2013) Certified Les Mills Body Combat Instructor (2012) Certified Les Mills SPRINT Cycling Instructor (2018) Certified Schwinn Cycling Instructor (2019) Certified American Red Cross CPR/AED/First Aid (renewed 2019)

Creates monthly internal curriculum content for team of 70+ field education managers responsible for training over 600 doors, Builds and updates education content for new store openings, Develops onboarding content and agenda with cross-functional partners, infuses client service and company focuses in brand and product education materials, writes scripts, procures assets, graphics, and comps for internal education videos, works with team of Brand Managers to deliver Point of Difference and product knowledge to store teams, creates advanced and elevated artistry and skincare trainings, presents and facilitates learning activities in home office, and supports team with developing Powerpoint, website design, and Adobe Creative Suites files.

Responsible for educating teams on exceptional client service, product knowledge, artistry skills, and development. Visits stores in district monthly to update team on company initiatives and new product launches. Hosts new store trainings to deliver Sephora values, concepts, and service model that will set teams up for success. Trains, observes, and certifies artists in store to deliver advanced services to clients. Understands both the Sephora and JCPenney culture to create an aligned vision for success, including managing multi-channel relationships with JCPenney partners. Attends elevated training sessions to bring back product knowledge to teams. Partners with members of home office for corporate visits to further provide insight into SiJCP culture and what's working - and where we can further improve - in stores.

Managing sales and achieving goals, forecasting payroll, analyzing business trends, working with brands, and developing event strategies. Responsible for hiring and training cast on store systems, expectations, and goals. Developing team to achieve career goals by leveraging skills and providing feedback necessary to help overcome opportunities. Maintaining a clear vision and purpose for visual merchandising and leading cast in inventory management and loss prevention awareness and best practices. Creating an effective weekly and monthly schedule to drive results, increase metrics, and then adapting that schedule to the business.

Managing and developing cast, training on products, company values and store systems. Driving business through excellent client service, education and event strategy, maintaining successful relationships with brand partners. Hiring and scheduling cast while managing payroll. Inventory control and loss prevention.

Managing staff and floor, inventory control, recruiting and hiring staff, scheduling, training and development. Implementing floor sets,loss prevention, and visual presentation standards.

May, 2004 to January, 2008 Authored customer and corporate correspondence regarding renewals, payments, and other notices Researched and provided insurance quotes, supported sales team through creating letters and phone correspondence with clients Provided administrative support for the office staff by updating documents and spreadsheets using Excel and Word