Tabitha Hansen

• Work closely with the V.P of Sales & Marketing to refine and implement specific account strategies. • Identify sales growth opportunities for both existing customers as well as new customers, then develop and execute a plan to deliver those sales. • Oversee successful project management-to-launch of any new product development, collaborating across the organization to ensure success, and negotiate pricing aligned company objectives. • The primary interface with the customer on all business matters. Conduct customer business reviews and align the account strategy, spending face time with the customers to understand their needs and meet the account objectives. • Provide sales forecast and budget information, working with finance to validate pricing and forecasting to support short- & long-term strategic decision-making. • Work with the marketing team to develop materials to drive business and brand awareness. • Work closely with the Engineering team ensuring a successful product and launch for the customer. • Monitor orders through the production process using IFS to ensure on time delivery.

• Addressed customer questions and concerns regarding our products and pricing. • Delivered exceptional account service to strengthen customer loyalty. • Developed relationships with customers and assisted with technical support within their manufacturing facility using our products. • Large territory concentration in Southeast and Southwest regions. • Strong phone skills with personal onsite visits to drive customer satisfaction. • Key player in supporting budget development to ensure target goals are met. • Worked with clients to understand product portfolio and recommend any items to help achieve their goals.

• Recommended packaging and helped customers select products based on their needs. • Made daily calls and visits to potential customers to establish new business. • Processed orders and generated new quotes into software. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Handled all leases and entered pertinent information into the TenantPro Software. • Collected and kept records for 34 rental properties. • Monitored and documented all income which included processing demand letters for delinquencies on rent. • Handled tenant complaints and verified they were executed properly. • Managed all day -to-day activities involving tenants, subcontractors, and property management. • Established and implemented leasing goals while managing an effective lease expiration program.

• Reconciled and posted daily cash receipts for multiple internal companies. • Processed an average of 2000 invoices per month for a large-scale organization • Managed credit and vendor communications. • Performed A/P and A/R duties with Sage Mas 90 and QuickBooks software. • Calculated figures such as discounts and credit/debits. • Conducted month-end balance sheet reviews and reconciled any variances. • Processed all ACH transactions and 401k submitting • Accurately processed data, validation and transmission for weekly payrolls for 150+ employees • Monitored and processed all sales commissions and expense reports. • Performed inventory control and month end reports for steel coils. • Entered purchase orders for inbound/outbound material. • Managed a staff of 8-10 employees which included confidential HR responsibilities. • Handled various tasks to help assist the President and CEO as needed including travel plans. • Arranged employee seasonal events and celebrations.