Tasha Mariemuthoo
About
Tasha Mariemuthoo is from City of Cape Town, Western Cape, South Africa. Tasha is currently Operations Manager at Just SA, located in Cape Town, Western Cape, South Africa.
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Tasha Mariemuthoo's current jobs
Management of: • Contact centre and Switchboard • Infrastructure setup and budget • Quoting Tool • Process SLA’s • Customer Relationship Management (CRM) • Developing, embedding, and driving adherence to process with systems that support to creating a single view of Customer Information across the entire Client Service and Admin team that makes it easy for client service to efficiently service Customer • Complaints Management • Just Business Continuity Policy • Human Resource Management • Hiring, training, motivating, coaching, and leading staff • Performance management which includes all items related to KPI’s (Key Performance Indicators) • Reporting on all operational areas (Monthly Board Report: MBR) • Dealing with all escalations • Quality Assurance • Improving processes to ensure they are scalable • Ensuring that all their process documents (includes model office documents) for the processes under their area of responsibility is documented and kept up to date • Vendors in relation to their respective function • Registering learnership • Staff Training and Development • Ad-Hoc Projects • Internal and External Audits • Resource Reporting