Terry Gomez

- Exporting and importing pets to and from UAE - Support customers in the facilitation and understanding of the relocation process - Updating all current country requirements - Maintaining a close working relationship with clients and agents - Providing home consultations to reduce stress for the pets - Flight bookings for pets with reputed airlines, meeting IATA standards - Liaising with agents in order to ensure repeat business - Ensure high quality customer service to clients and agents - Resolve customer complaints - Prepare and review relocation cost estimates - Providing documentation from ministry and clinic as per the destination country requirement - Arrange boarding and training for pets - Transportation for pets from airport to residence Meeting clients in person ( Home consultation ) to reduce stress for the pets, giving requirements and quotes for the clients, documents from the clinic and the ministry for the pet's travel as per the destination country's requirement, flight bookings for the pets and confirmations, collecting the pets from the owner, customs clearance, airlines handling, board the pet to the flight, tracking and updating the pet owners.