Thomas Chang

● Inventory Control: - Develop inventory control best practices - Supervise inventory count and system reconciliation - Perform critical inventory tasks to ensure the correct quantity of items are in stock from oversea - Manage ordering, receiving, purchase requisitions (pull in/push out/backlog) and inventory write-offs - Liaison between North American branches, international headquarter and branches, and external vendors - Create, execute, and maintain SPI - Sales, Purchasing, & Inventory, Aging (weekly), forecasting (monthly), and strategic planning reporting ● Operations: - Develop and implement SOP improvements to maximize efficiency and cut operations costs - Manage vendor selection, evaluation and price negotiation - Provide document control, internal and external audit support - Support Sales, Customer Services: RMA, discrepancy resolution and crisis management - Supervise Sales Admin & Order Processing team: ensure accurate and timely process of incoming POs and backorders; oversee reporting on daily inventory /backorder, Sales and monthly sales forecasts ● Logistics and Warehouse Management: - Supervise Warehouse team and external 3PL service - Oversee daily inbound/outbound shipment to ensure on-time, accurate and productive shipping and order fulfillment - Nurture positive relationships with freight forwarders, 3PL, carriers and outsourced vendors ● Recruit, train and motivate Operations team with developed career path ● Collaborate with Sales, Manufacture, Product Manager, Accounting and Upper management team to streamline order processing and daily operations

Managed operations of CA headquarters warehouse (150,000 sq. ft.) Implemented warehouse management system (Traffic) and handheld devices and provided training to all US branches Ensured on-time shipping, order filling accuracy (both above 99%) and productivity Recruited, trained and motivated warehouse employees and developed career path Certified forklift trainer – developed and provided training to meet OSHA requirements Solely in charge of company’s domestic logistics for all national branches & Successfully designed, integrated and implemented cross-functional logistic procedures (freight & small package) into SAP enterprise software

Managed all aspects of company operations: - New warehouse construction planning and inspection - Vendor selection, evaluation and price negotiation - ISO & AQRP certification support: Company representative for ISO & AQRP. Responsible for quality objectives, SOP, document control, internal and external audit support, etc. - Freight transportation arrangement (LTL, Volume LTL, TL) - Assessment reports: on-time shipping rate, order accuracy rate, productivity, turnover rate, discrepancy analysis, complaint documentation, etc. - Customer services: RMA, discrepancy resolution and crisis management - Employee recruitment and training - Facility and equipment maintenance and repair - Warehouse & logistics management - Day to day company operations Certified forklift trainer

Owned and operated a successful consulting company specializing in residential renovation and remodeling

Developed bidding proposal including man power plan, GM analysis, and cost estimates for top executives Collaborated with multiple teams to create monthly project progress and performance reports Developed preliminary project schedule and tender documents

Designed and developed class curriculum and program Delivered regular lecture on Primavera P3 and general project management

Specialized in customer consulting and training on Project Management and Primavera Systems (P3, P3e/c, Expedition, Sure Trak) Developed and translated Primavera training manuals and marketing collateral Localized and translated Primavera products into Chinese version Provided sales & after-sales services including technical support, system customization and implementation

Managed and assessed multiple construction projects to meet time, quality, budget and safety requirements Managed all procurement processes, ranging from subcontractor evaluation to material purchase Negotiated cost estimates with clients and suppliers Developed tenders and signing contracts with clients (public and private sectors) Managed cash flow and cost control Recruited and developed new staffs in construction department

Supervised on-site construction projects to ensure timely and quality production from structure to commission Interacted between in-house staff and on-site subcontractors to resolve daily challenges and coordinate workflow Led cross-functional, multidisciplinary teams to meet budget, schedule and safety requirements Ensured quality workmanship and clients’ satisfaction throughout the construction process Evaluated and processed subcontractor payments

Supervised on-site projects to meet the schedule, cost and quality from structure to commission Estimated overall project budget including material costs and quantity and man power Evaluated and processed subcontractor payments