Thomas Rajan

Partnered across commercial and operations teams to oversee worldwide sales strategy for the world’s largest airline, and third-party content distribution programs and relationships. Recruited to the role to design and execute a comprehensive sales transformation program for a new commercial operating model to shift to increased direct distribution and enhanced P&L performance.

Led strategy design, execution and operations of all enterprise-wide recruiting and performance management functions. Was also responsible for the compensation, benefits, health, and retirement programs for over 100k global team members. Managed an annual budget of approximately $1.3B and over $40.0B in defined contribution and defined benefit retirement assets.

Led the end-to-end P&L management of the airline’s co-brand credit card portfolio including the proprietary Citi AAdvantage Mastercard and Barclays Aviator Mastercard product suite. Responsible for the global commercial relationships with leading financial and marketing partners to drive customer affinity with the industry-leading AAdvantage® loyalty program and overall top-line enhancement.

Led the design and delivery of the enterprise talent development strategy and leadership & professional development programs, as well as oversight of core team member engagement efforts and the coordination of federated learning and training functions across the airline.

Core member of Senior Executive Leadership and Strategic Planning Teams of one of the largest non-profits in the United States. Responsible for providing direction and oversight of the “next generation” leadership and talent development programs designed to advance the performance capabilities of all National staff as well as Boards and Executive Leaders at over 1,100 local Boys & Girls Clubs across the United States, with nearly 50,000 staff and 250,000 volunteers who collectively serve nearly four million youth each year in critical out-of-school services.

Served as day-to-day client counselor and leader of multi-disciplinary engagement teams to solve strategic challenges and oversee project execution for both domestic and international assignments across a variety of industries primarily focused on Aviation and Transportation & Logistics. Core member of North American leadership team of the Human Capital service line within the Organization Practice and regional leader of consultant capability development.