Tim Findlay

Position Overview: * Responsible for all vehicle delivery and customer experience across the UK & Ireland * Manage order pipeline, production model mix, shipping and logistics planning * Lead and manage performance of Location/Operations Managers and their teams * Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects * Work collaboratively with other departments, particularly Sales & Delivery Support team and Service leadership * Monitor daily deliveries, create reporting metrics, and actively review information with my teams * Maintain constant focus on improving the delivery experience and how we improve efficiencies on particular processes * Achieve sales and delivery targets along with P&L requirements across sales & delivery locations * Lead cost management projects * Hiring, mentoring and growing leaders across the country to build a talent pool for the expansion plans based on planned volume increases * Lead and deliver outstanding customer experience * Drive process improvement - lead the planning and implementation of new initiatives including but not limited to reducing vehicle dwell and finding further ways to improve customer delivery/collection time efficiencies * Review potential sales, delivery, service & charging locations and assist build each ROI case with Service leadership * Establish and build strong operational relationships with suppliers and Enterprise clients

Position Overview: * Manage all high traffic sales locations across the UK & Ireland. * Manage the sales organisation both in the store and in the field to meet and exceed monthly revenue and unit targets. * Manage the sales organisation to deliver excellent client experiences. * Identify develop and execute region-specific marketing opportunities with the primary goal of generating sales leads. * Respond to customer and media inquiries from various sources to include the website, CRM system, direct emails, phone, events, and in-store activities. * Assist in the management of outside advertising, public relations, and other strategic marketing activities that occur within the region with the principal goal of increasing brand equity. * Facilitate growing community of owners in the region and create opportunities for brand building through owner loyalty events/programs. * Assist in managing the Regional Store build-out, from location search to completion * Lead staff training and serve as a brand liaison for new team members hired locally.

Position Overview: * Manage the sales organisation both in the store and in the field to meet and exceed monthly revenue and unit targets. * Manage the sales organisation to deliver excellent client experiences. * Identify develop and execute region-specific marketing opportunities with the primary goal of generating sales leads. * Respond to customer and media inquiries from various sources to include the website, CRM system, direct emails, phone, events, and in-store activities. * Assist in the management of outside advertising, public relations, and other strategic marketing activities that occur within the region with the principal goal of increasing brand equity. * Facilitate growing community of owners in the region and create opportunities for brand building through owner loyalty events/programs. * Assist in managing the Regional Store build-out, from location search to completion * Lead staff training and serve as a brand liaison for new team members hired locally.

Position Overview: * Help drive business and maximize sales through customer service, product knowledge, product presentation and promotion. * Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals. * Lead the interviewing and recruitment of candidates who possess the skills necessary to help achieve store goals. * Train and develop a staff to consistently perform to company standards. * Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities. * Control store expenses, including staffing, supplies, and services. * Adhere to processes regarding merchandise display and physical inventory. * Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management. * Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company. * Manage a productive team of Sales Advisors and Product Specialists.

Position Overview: • Accountable for achievement of dealer targets on new vehicles (retail, corporate, B2B) and accessories • Sales mix, marketing and promotion of new product at local level. • Stock ageing of new and used vehicles. • Quality of customer handling and sales process. • Sales CSI scores, image and brand presentation of new and used car facilities. • Local communication of national consumer offers. • Influence over local performance in market place. • Make a positive impact and contribution to achieving a strong dealer constitution to be measured as the 10th Mid Term Plan. • Negotiate and agree targets in line with HUK objectives. • Advise and communicate best practice on marketing and promotional activities. • Ensure that local marketing is integrated to national advertising and meets advertising code of conduct. • Ensure retailers have adequate product and sales training to support their sales objectives. • Assess and monitor CSI scores for sales and create focus where necessary. • Liaise with Corporate and B2B teams when required to ensure retailers are given adequate support to achieve overall new sales targets. • Implement required brand presentation of sales facilities.

Position Overview: This was a contract role to represent DEKRA Automotive on their FCA Fiat Chrysler Automobiles Fleet Programme as a Area Fleet Sales Manager for the London & South East region in the UK on behalf of FCA Fiat Chrylser Automobiles UK to assist with growing new business during the launch of a number of new models.

Company Overview: Guava International was a UK based Jaguar Land Rover Distributor looking after over 70 global markets around the globe in Europe, Sub Sahara Africa, Central Asia and Asia/Pacific. The company is no longer in operation due to a restructure within the JLR organisation. Position Overview: • Drive and follow up Fleet and Government sales within Guava managed markets in Europe, Central Asia & Sri Lanka • Build relationships with Guava’s Dealers and leverage their local contacts and develop their fleet expertise • Responsible for specific accounts in UK and Western Europe covering both Aid and Commerce (includes UK based NGO’s) • Identify and analyse market opportunities including new sectors, markets and customers • Expected to build relationships within Guava (e.g Regional Business Managers) and the wider RMA group to support the role and its objectives • Coordinate with other Guava and RMA team members such as RMA Tender Team for relevant new business tenders, the RMA Automotive Product Development team, to support the development of new AVM products appropriate for the fleet markets • As products and services develop maximize the potential for the sale of Jaguar Land Rover products and supporting services such as Fleet Management Services, Leasing Services, Insurance, etc • Support the development and implementation of the annual business planning process • Ensure relevant reports and action plans are produced accurately and on time • Interact directly with customers and colleagues in a professional and efficient manner • Sufficient technical / product knowledge to interface successfully with target customers • Ensure quotations issued are accurate and have the required approvals in place prior to sending • Produce specific marketing plans in each relevant managed market to aid monthly, quarterly & annual planning target achievement • Ensure quarterly travel plans are completed on time for COO and Aid & Project Sales Manager approval

Position Overview: • Ensure the achievement of KMAu’s monthly sales targets (both wholesale & retail) and market share objectives by developing and implementing successful specific sales strategies in conjunction with dealership personnel (DP, Sales Managers & Professionals); • Motivate Dealership Sales teams to create a positive target culture by effectively entrenching clear performance criteria and implementation of motivational strategies • Motivate & provide support to the KIA Dealer Network to ensure achievement of continuous increases in sales, through the development, implementation, monitoring & review of dealer principal, Sales Manager & Sales Representative incentives; • Work closely with the Regional Manager & Distribution function to maintain an effective Stock Sales Run Down (SSRD), ensuring sales, stock and pipeline coding targets are achieved • In consultation with Distribution, ensure maximum stock availability in appropriate models & specifications required to achieve the National Sales Plan and stock turn / vehicle availability KPIs • Report vehicle sales & market penetration results against KPIs to all key stakeholders, in accordance with the agreed reporting S & M framework • In consultation with Finance and observing corporate & statutory guidelines, identify and minimise or eliminate as possible, any areas of legal risk for KMAU vehicle sales • Assist dealers with planning and implementing marketing & promotional activities within their PMA to maximise PMA penetration

Position Overview & Achievements: • Achieved Hyundai Fleet Dealer of the Year (2013) • Consistently achieved target of 30+ Hyundai vehicles delivered on average per month • Maintained and account managed existing client relationships • Regular client visitation schedule • Tracked and updated clients about new and upcoming models, vehicle availability, Hyundai updates, etc • Coordinated vehicle preparation with internal and external stakeholders nationally • Coordinated and delivered vehicles Australia wide • Organised and hosted safety drive days for clients • Provided Whole of Life (WOL) vehicle comparisons • Assisted in the implementation and selection of vehicle fit-outs • Provided evaluation vehicles in order for clients to trial the Hyundai range • Prospected for new clients on a weekly basis- focus around conquest business • Managed the fleet vehicle ordering to ensure coverage of specific models and to ensure ETA dates are accurate and tracking on time • Constant interaction with large Fleet Management Organisations (FMOs) • Vehicle presentations/ comparisons • Worked with Hyundai Motor Company Australia (HMCA) in maintaining corporate fleet client relationships and requirements • Assisted retail departments regularly, for example- sale events • Reported weekly to the Group Fleet Manager

Position Overview: • Management of weekend register operation team • Assisted customers with any questions or queries • Managed stock replenishment/ night fill team • Setup of new monthly catalogues • Attending to phone enquires • Regularly updated ticketing throughout the store • Assisted management with additional duties required when they weren’t present

Position Overview: • Accompanied the General Sales Manager on day to day duties • Spent time with the Sales Team • Spent time learning in depth about the Jaguar Land Rover & Audi ranges and specifications • Greeted and attended to customers that entered the showroom • Assisted Sales Team with New Vehicle Deliveries • Worked on learning model ranges/ specifications • Spent time in all areas of the business – Service, Parts, etc