Tim Lyons Senior Director Retail
About
Tim Lyons Senior Director Retail is from Hong Kong, Hong Kong SAR. Tim Lyons Senior Director. works in the following industries: "Retail". Tim Lyons Senior Director. is currently Senior Director, Retail at The Estée Lauder Companies Inc., located in Asia Pacific. In Tim Lyons Senior Director.'s previous role as a Global Flagship Store Leader at Apple, Tim Lyons Senior Director. worked in Hong Kong until Mar 2018. Prior to joining Apple, Tim Lyons Senior Director. was a Director of Stores, Western Europe at Nike and held the position of Director of Stores, Western Europe at Amsterdam Area, Netherlands. Prior to that, Tim Lyons Senior Director. was a International Head of Retail, Central Eastern Europe at Marks and Spencer, based in Prague, The Capital, Czech Republic from Jan 2011 to May 2012. Tim Lyons Senior Director. started working as International Head of Retail, Marks & Spencer, India at Marks and Spencer in New Delhi Area, India in Dec 2009. From Jan 2006 to Nov 2009, Tim Lyons Senior Director. was Regional Manager at Gap. Prior to that, Tim Lyons Senior Director. was a Senior Manager at Marks & Spencer, based in Various roles inc Marble Arch Flagship Store Assistant Manager from Sep 1989 to Dec 2006.
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Tim Lyons Senior Director Retail's current jobs
Reporting to the Vice President, Asia Pacific, my key responsibility is to deliver the retail channel strategy of 850+ Direct To Consumer and Retail Partner M.A.C stores in 14 markets across the Asia Pacific region with a clear focus on the key markets of Australia, China, Hong Kong, Japan and Korea accounting for 82% MOB, together with delivering the training strategy to coach and develop over 3,000 professional makeup artists in the Asia Pacific region. Key Contributions: Delivered market leading Post COVID-19 Confident Retailing guidelines for all phases of the return to retail to support the business recovery and both the Artist and Consumer experience and journey. Pivotal influence in the digital transformation of the brand and transition from Online to Offline post Covid-19. Key role played in reviewing channel distribution and real estate management and putting in place a clear rhythm and routine for reviewing this including the ways of working with both Global and Affiliate teams.
Tim Lyons Senior Director Retail's past jobs
Lead a team of 500+ to drive the commercial and retail performance of a Global Flagship and Top 5 Store for Apple and to bring about and drive organizational change and restructuring. Responsible for delivering a world class experience and journey for both the customer and the team to help customers achieve ownership, learn new skills, get technical support and find business solutions across a number of separate business units within a highly complex trading environment. Key Contributions: Embarked upon a change program to set clear commercial and performance expectations with KPIs to deliver the first business plan growth and sales results in three years. Drove the organizational restructure and and right sizing of the business to meet the market and business needs, resulting in a reduced headcount of 121 and 22%. Embarked upon a prolonged period of change to change attitudes and behaviors through coaching and development and performance management resulting in driving Customer Satisfaction through Net Promoter Score from the bottom performing store to the best performing store in the region.
Reporting to the Vice President of Western Europe, my key responsibility was for the P&L and management of Nike Factory Stores across Western Europe, including all stores across Austria, Belgium, Denmark, Germany, Netherlands, Sweden, Switzerland and the UK and Ireland. Key Contributions: Accelerated growth and profit through the transformation of the Nike Outlet Stores business model delivering record sales of US$ 500m and double digit sales growth across Western Europe.
Reporting to the Managing Director of the Marks and Spencer JV and International Board, my keg responsibility was to deliver the retail operational and strategic direction across the Czech Republic and the associated countries of Estonia, Latvia, Lithuania, Poland and Slovakia. Key Contributions: Delivered a strategy for both sales and profit growth aligned to the overall business strategy and key stakeholders. Recruited, lead and motivated a retail team to support and deliver the retail strategy through coaching and developing the retail team as one. Implemented the integration of Visual Merchandise as part of the retail team to ensure total customer focus on general merchandise and merchandise presentation. P&L, profitability and performance responsibility for the Czech JV retail business with annual sales turnover of over £100m and a multi store concept portfolio of 47 stores. Initiated and developed a clear rhythm and routine and working week framework for retail to drive performance standards across general merchandise and visual merchandise presentation.
Reporting to the Managing Director of the Marks and Spencer JV and International Board, my key responsibility was to deliver the retail and operational strategic direction following the transformation of the Marks & Spencer India retail business from a Franchise to a Joint Venture business model in collaboration and partnership with Reliance Retail. Key Contributions: Planning local sourcing to reduce lead times and product to market as well as selecting products and ranges fit for the local marketplace. Responsible for developing a retail property roadmap and strategy for future growth across Tier 1,2 and 3 cities.
Various Regional Manager roles across the UK and Ireland.