Tobias Duschl Ph D

Lead business operations, sales and operations planning, 3D operations and global vendor network, scaled design service delivery functions (in-house and contracted), merchandise operations, and customer support.

As the first executive hire at Relativity, led and scaled the Operations function. Managed staffing, strategic planning, and operational alignment of HR, Recruiting, Finance, Legal, IT, Procurement, Facilities, and Environmental, Health & Safety, driving 3X company growth, 8x team growth, and 10x infrastructure expansion, supported $140 million Series C funding close and extensive government partnerships.

Built, mentored, and led the global business operations team and function in the Service organization encompassing program management, business planning, go-to-market execution, retail operations, operations performance management, process reengineering, data science and analytics, regulatory compliance, and communications for 200+ operations in 35+ countries. Single point of contact for all planning, operational performance, and audit activities. • Led business planning for 10+ global functions, navigating highly dynamic variables including new product launches, continuous product and process innovation, and constrained financials, to determine optimal growth path for headcount, real estate expansion, and new market entry. • Responsible for global market readiness programs to sustain 10X sales growth, including 3X hiring ramp, complex and fast-paced real estate developments, and business process optimization to increase productivity 5X. • Defined qualitative and quantitative objectives for all key business programs in Tesla’s service organization, including customer experience, operations, and supply chain, and led execution to meet and exceed objectives. • Developed field service performance metrics to guide global process reengineering, increasing service productivity by 50%, reducing customer wait time by 70%, and reducing service cycle time by 40%. • Established and led execution of all global programs for excellent customer experience, regulatory compliance, worker safety, vehicle recalls and service campaigns, including fleet-wide recalls at minimum operational impact. • Created a global communications function and centralized content management platform to drive operational alignment across processes, functions, and geographies. • Resolved a critical operations risk affecting 500+ global retail locations. Eliminated backlog of 4,000 service tickets in less than 90 days, and built framework (team, systems, processes, partners) for timely resolution.

Developed, managed, and scaled complex global digital products, enterprise data warehouse and reporting platform, corporate fleet operations and infrastructure, and customer value-added programs to enable revenue generation, cost reduction, and operational optimization for 200+ global operations. Built, trained, and mentored a global team of 35+ and led cross-functional teams (Service, IT, Finance, Legal, Sales, Marketing, Engineering) and global supplier relationships. • Managed business and IT teams in the design and deployment of proprietary digital products including an enterprise resource planning system that supports 200+ global retail/service centers, global warehousing/distribution and call center operations. Saved company 7-figure contract and licensing fees by eliminating dependence on external ERP system. Rollout in less than 6 months (goal 12 months). • Directed product implementation and adoption for 5,000+ users in North America, Europe, and Asia-Pacific. • Established and expanded a cross-functional global enterprise data warehouse spanning service, engineering, production, marketing, sales, quality and general and administrative systems databases. • Built a reporting and performance metrics platform, and defined and implemented insights for C-level execs and operations team. • Developed, sourced, implemented, and managed global value-added and fleet sales programs for customers in 35+ countries, reducing program costs by 50% and generating 8-figure revenues. • Installed and enforced process reengineering, continuous process improvements, and rigid service level metrics, exceeding industry standards in all programs managed. • Responsible for weekly performance analytics reporting and recommendations to CEO Elon Musk and Tesla executive team on all service and value-added program activities. • Received several promotions from Project Manager to Manager/Sr. Manager, to Director of Programs, Product & Systems.

Consulted on regulatory economics and lobbying in network industries for government and private clients. • Researched national and international mobile telecommunications markets for competitive landscape, innovations and cost structure. Conducted qualitative / quantitative scenario analysis of the short-term and long-term consequences of potential mergers and regulatory conditions in the industry. Results supported client’s bid for approval of a merger. • Conducted study on energy subsidies and regulatory framework for energy sales from hydroelectric power plants. Analyzed value chain, competitive impact of cross-subsidies, and decision criteria for regulatory authority, to establish proposal for go-to-market strategy of an established network operator in a new business segment. • Analyzed and interpreted quantitative and qualitative research for 120+ page project report on cargo transport subsidy policy for Swiss Federal Railways. Report enabled client to navigate regulatory framework and provided an actionable roadmap for product positioning and market expansion.

Conducted research in Business Economics and Management focused on organizational optimization within governance frameworks, performance incentives, pricing strategies, ownership rights, and knowledge acquisition. Planned and taught undergraduate / graduate classes in English and German. • Project managed 2-4 simultaneous research projects and coordinated research teams while developing and teaching two courses and evaluating 50 - 600 students per semester. • Implemented microeconomic modeling, equilibrium and optimization data analysis, and defined metrics for process and organizational efficiency to research, publish, and present 4 research projects. • Developed and introduced digital teaching, reducing the need for teaching personnel by 50% and expanding audience and access to lectures.

Drove competitive benchmarking and business optimization projects for international Fortune 500 clients. Performed extensive quantitative and qualitative research and data modeling in Excel, stakeholder interviews, and point-of-sale analysis to drive market insights for clients and internal executives. • Coordinated cross-functional market research, prepared and conducted stakeholder interviews and on-site competitor analysis (mystery shopping, point of sale) to deliver competitive insights for the creation of a Sales organization at a leading security systems industry client. • Analyzed European consulting industry with regards to competitive landscape, strategic directions of incumbents, and value propositions. Prepared study on strongest competitors, and developed positioning and communications for Roland Berger's Marketing & Sales competence center, to accomplish differentiation and market share increase.

Developed financial models and analyses to support strategic initiatives, assembled profitability and financial risk analysis, and created data-driven recommendations to inform and influence stakeholders. Created and executed a marketing and communications strategy for the in-house consulting department at BMW to expand business impact. Promoted after only 9 months to work on In-house Consulting projects with R&D, Purchasing, Production and Quality Management departments. • Process Chain Organization: Project managed the development of BMW’s acceleration technology process chain within 12 months, coordinating team, planning/project update meetings, deliverables, and timeline. • Organizational Restructure & Realignment: Built and managed quantitative and qualitative research and insights on alternative organizational setups (functional, process, matrix, virtual, etc.) and presented results and recommendations for more efficient organizational structuring. • Performance Management & Optimization: Identified opportunities to increase the efficiency of consulting processes and to centralize coordination of five In-house Consulting departments. Compiled and set requirements for different consulting positions and created a toolbox of resources. • Change Management: Organized employee forums and conducted stakeholder analyses to create communication materials supporting a major restructuring project of two R&D departments to enhance efficiency (500+ employees). • Branding, Marketing & Communications: Conducted organizational needs assessments and stakeholder interviews to develop internal marketing and communications strategy for the In-house Consulting department at BMW, presenting solutions to the Board. Coordinated cross-functional teams, designers, programmers and executives to create a branded intranet for In-house Consulting.

Serviced 20+ client accounts in the field of education, philosophy, children’s books, novels, and cookbooks. Designed layout and graphics for 30+ books (production volumes of 500 to 20,000 units) and marketing materials including brochures, posters, flyers, and direct mail.