Tom Clark
About
Tom Clark is from Austin, Texas, United States. Tom works in the following industries: "Information Technology and Services". Tom is currently Chief Information Officer/EVP - Technology and Operations at Cadence Bank, N.A., located in Houston, Texas Area. In Tom's previous role as a Information Security and Privacy Executive at USAA, Tom worked in San Antonio, Texas Area until Apr 2015. Prior to joining USAA, Tom was a VP - Bank Transformation and Innovation at USAA and held the position of VP - Bank Transformation and Innovation at San Antonio, Texas Area. Prior to that, Tom was a VP - Banking Services Operations at USAA, based in San Antonio from Jun 2010 to Mar 2012. Tom started working as VP - Business Performance Excellence at USAA in Jan 2008. From Jan 2006 to Jan 2008, Tom was VP - Member Support Operations at USAA. Prior to that, Tom was a AVP- eCommerce - Enterprise Business Operations at USAA from Jan 2005 to Jan 2006. Tom started working as SVP - Consumer Bank Technology at Bank of America in Jacksonville, Florida Area in Jan 2000.
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Tom Clark's current jobs
Leads the team responsible for planning, building and operating all enterprise information technology services, information security and digital banking capabilities and for providing product support for Deposits, Treasury Management and Loans. Collaborates with other senior business leaders to develop strong and innovative technology solutions to support customer and relationship growth. Built and executed comprehensive technology infrastructure and information security transformation program to transition from community bank to strong regional commercial bank with capabilities to support large commercial and government customers. This included migration of data centers to private cloud and SaaS based architecture. Program included talent management, process upgrades to ITIL/COBIT based frameworks and new technology deployment. Improved internal and external Information Security capabilities including the implementation of hybrid Security Operations Center and advanced vulnerability and threat management functions. Cadence operates 98 branch locations in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas, and provides corporations, middle-market companies, small businesses and consumers with a full range of innovative banking and financial solutions. Since early 2015, Cadence has increased its asset base by over 100% to $16 billion. Cadence Bancorporation completed its Initial Public Offering on the NYSE in April, 2017 and was added to the Small-Cap Russell 2000 Index and All-Cap Russell 3000 Index in 2017.
Tom Clark's past jobs
Provided leadership for the information security and privacy protection functions for USAA and its affiliated companies. Functional responsibilities included strategic and operational leadership of the member security and privacy experiences, supply chain information security management, data management and management of information security risk across the USAA information technology architecture. Implemented innovative programs to address cloud security across platforms, manage direct and third party supplier risk and perform risk-based member authentication. Implemented biometric authentication capabilities for USAA mobile application ), enrolling over 1 million registered users and receiving national and international recognition including Information Security Executive - ISE - Project of the Year. www.usaa.com/biometrics www.usaa.com/accountsecurity
Developed and maintained the strategic business technology plan for USAA Bank across all products and functions. Five year plan supported more than $500 million in investments to support delivery channels, work management, transaction processing, infrastructure and regulatory compliance. Collaborated with business leaders and extended stakeholders including CEO and Board of Directors to deliver a plan to support accelerated product and membership growth while maintaining industry leading service and member advocacy. Provided oversight for $150 million in annual business technology project investments to deliver new infrastructure, products and operational capabilities. Collaborated with Information Technology to implement agile development processes to improve delivery speed, quality and cost.
Led team of 1,500+ employees including multiple levels of executive management responsible for fulfillment of all USAA Bank products (Credit Card, Deposits, Mortgage, Home Equity and Consumer Loans) and for implementing and operating transformational business processes and technology systems. Operations included teams in three states and contract teams in Mexico and Asia. Responsibilities also included supply chain management (including building and operating offshore capabilities), Voice of the Member, Bank Analytics, Bank Innovation and change management. Implemented and enhanced highly automated and efficient processes to drive economies of scale and simplified member experiences for product fulfillment and service. Managed significant organizational change while supporting 32% asset and deposit growth. Implemented enhanced risk management processes to support Dodd-Frank mandated regulatory requirements when USAA Bank crossed $50 billion in assets. USAA and USAA Bank received numerous nationally recognized customer service awards from J.D. Power, Forrester, Business Week and others. In 2012, USAA Federal Savings Bank was the 34th largest U.S. bank by assets and 27th largest by deposits.