Tom Kooser
About
Tom Kooser is from Washington DC-Baltimore Area. Tom works in the following industries: "Retail". Tom is currently Chief Technology Officer at Total Wine & More, located in Bethesda, MD. Tom also works as SVP, CIO at Total Wine & More, a job Tom has held since Oct 2017. In Tom's previous role as a SVP, CIO at Destination Maternity Corp (Motherhood Maternity® and A Pea in the Pod®), Tom worked in until Oct 2017. Prior to joining Destination Maternity Corp (Motherhood Maternity® and A Pea in the Pod®), Tom was a CTO Americas at LVMH and held the position of CTO Americas. Prior to that, Tom was a Vice President, CTO at Charming Shoppes, based in Bensalem, PA from Nov 2011 to Apr 2013. Tom started working as Vice President, Infrastructure Services at Charming Shoppes Inc in Jan 2007. From Aug 1999 to Jan 2007, Tom was Sr. Director, IT Customer Service at Gap Inc.. Prior to that, Tom was a Sr. Director, Global Processing and Operations at Gap Inc. from Jan 2003 to Mar 2006. Tom started working as Director, IT at Express-Med in Jan 1998.
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Tom Kooser's current jobs
Leading the architecture, implementation and support for innovative, secure and scalable solutions enabling data-driven retailing experiences for our consumers and associates with enterprise-wide technologies both market facing and internal.
Tom Kooser's past jobs
Lead all aspects of Infrastructure Operation and Delivery for a 3.2B multi-channel, multi-brand retailer.
Led an organization providing customer facing and data center services to more than 13,000 users in North America. Led numerous negotiation and transition elements in a 10 yr, $1B ousourcing agreement. Managed budget, staffing and outsourcing contracts to achieve strategic objectives. Transformed from traditional help desk to service desk. Setting direction for data centers, call centers, software delivery, operating system selection and hardware to support business needs.
Led the operations and techincal support for Gap Inc's Data Centers in the US and UK. Let the constructed of a 5000 sq ft center outside of Nashville, TN and the relocation of systems into the center. Consolidated operations for US and UK into a central location. Implemented ITIL-based processes to deliver 50% reduction in impacting incidents every year for 3 years. Led teams of over 170 people in datacenter, desktop, network and operations support functions.