Tom Mano
About
Tom Mano is from Tokyo, Tokyo, Japan. Tom works in the following industries: "Airlines and Aviation". Tom is currently Vice President Products & Services Planning, All Nippon Airways Company Limited at All Nippon Airways, located in Tokyo, Japan. In Tom's previous role as a Senior Director Products & Services Planning, All Nippon Airways Company Limited at All Nippon Airways, Tom worked in Tokyo, Japan until Mar 2020. Prior to joining All Nippon Airways, Tom was a Senior Director Global Business Development, ANA HOLDINGS INC. at All Nippon Airways and held the position of Senior Director Global Business Development, ANA HOLDINGS INC. at Tokyo, Japan. Prior to that, Tom was a Vice President Business Development & Partnership, ANA X INC. at All Nippon Airways, based in Tokyo, Japan from Dec 2016 to Mar 2018. Tom started working as Director Loyalty Marketing, All Nippon Airways Company Limited at All Nippon Airways in Tokyo, Japan in Oct 2015. From Jan 2013 to Sep 2015, Tom was Director Customer Experience, Star Alliance Services GmbH at Star Alliance, based in Frankfurt Am Main Area, Germany. Prior to that, Tom was a Director Airport Development, Star Alliance Services GmbH at Star Alliance, based in Frankfurt Am Main Area, Germany from May 2011 to Dec 2012. Tom started working as Head of Global Ground Products & Services Strategy, All Nippon Airways Company Limited at All Nippon Airways in Tokyo, Japan in Apr 2009.
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Tom Mano's current jobs
Global responsibility for establishing and managing products and services for ANA in order to enhance customer experience and improve profitability of ANA. Owner of airport automation and processes strategy, lounge and ground premium service, aircraft cabin configuration and design, inflight entertainment systems and inflight connectivity, inflight shopping, inflight F&B service, hygiene management and quality management of ground and inflight products and services.
Tom Mano's past jobs
Global responsibility for establishing and managing airport automation and processes as well as lounge and ground premium services of ANA to enhance customer experience and improve cost performance of airports.
Global responsibility for establishing airline capital partnerships and enhancing ANA group business. Responsible for managing the partnership with Vietnam Airlines.
Global responsibility for developing and managing all business development and partnerships for the non-air business, ANA Mileage Club, including co-branded credit cards. Developed new financial and lifestyle business using ANA Mileage Club assets including digital payment, insurance and e-commerce business.
Global responsibility for developing and managing all co-branded credit cards of ANA Mileage Club.
Responsible for managing all aspects of the Star Alliance airport customer experience portfolio through the timely delivery of agreed Star Alliance Seamless Customer Experience projects and the development, implementation and life cycle of Star Alliance common use products and services at airports. Responsible for development, implementation and lifecycle management of Star Alliance airport activities and to ensure that member carriers are compliant with all customer experience related Star Alliance requirements.
Responsible for all facility integration and airport development with direct responsibility for Star Alliance's "Move under one Roof" (MuoR) initiatives to shorten MCT between Star Alliance member carriers, improve customer experience and reduce Star Alliance member carriers operating cost by sharing airport facilities and resources Responsible for global lounge access policy for over 1,000 Star Alliance carrier airport lounges and direct product responsibility for Star Alliance branded lounges (CAI, CDG, EZE, GRU, LAX, LHR and NGO).
Global responsibility for international ground products and services strategy. Direct executive oversight of new, premium check-in facility at NRT, all premium products and services at HND international terminal and internet and mobile phone check-in service for international flights.
Responsible for all facility integration and airport development with direct responsibility for Star Alliance’s MuoR projects in CDG, DEL, PEK, PVG and ICN. Responsible for global lounge access policy for over 900 Star Alliance carrier airport lounges and direct product responsibility of Star Alliance branded lounges (CAI, CDG, LAX, LHR and NGO).
Responsible for coordinating Star Alliance Airport Team projects and initiatives at 19 airports in the Asia Pacific region. Direct oversight of MuoR PEK, PVG and ICN projects.
Coordination of Star Alliance lounge projects and activities. Coordination of Star Alliance airport signage projects and activities.
Direct oversight of Star Alliance MuoR NRT (as the lead carrier of the project) and all premium products and services at HND Terminal 2. Direct oversight of all lounge products and services including agreements of contract lounges.
Assistant to CEO