Tom Mc Mahon
About
Tom Mc Mahon is from 美国 伊利诺伊州 Geneva. Tom works in the following industries: "电信", "零售", and "信息技术和服务". Tom is currently IT Manager at Ulta Beauty, located in Bolingbrook. In Tom's previous role as a Lead IT Engineer End User Services at ULTA Beauty, Tom worked in Bolingbrook, IL until Nov 2016. Prior to joining ULTA Beauty, Tom was a Manager Technical Services Development at Claire's Stores, Inc. and held the position of Manager Technical Services Development at Hoffman Estates, IL. Prior to that, Tom was a Manager at CPT Network Solutions, based in Bensenville, IL from Jun 2011 to Sep 2011. Tom started working as Support Services Manager at tekservePOS in Dec 2008. From Apr 2003 to Dec 2008, Tom was Executive Vice President at Restaurant Solutions, Inc. Prior to that, Tom was a Account Manager at Javelin Store Systems from Feb 2000 to Apr 2003. Tom started working as National Manager Field Service at Positran, Inc in Dec 1984.
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Tom Mc Mahon's current jobs
End User Services
Tom Mc Mahon's past jobs
• Converted global operations to a new Help Desk system. This leveraged all IT resources for an improved level of service and insight into globally issues and opportunities for improvement. System included change control, asset management, project management and ITIL structure. • Global corporate office support for 500+ users with PC and Mac computers and all peripherals. Increased response time to all users which improved their work productivity. • Introduced new on site providers for installation services for new and remodel stores. This provide a more stable environment for in store technology resulting in less issues. • Support for 1,900+ stores and 160+ field management personnel support store infrastructure, laptops and mobile devices. Improved response times to requests and extended support hours. • Managed infrastructure team from global headquarters. Systems included VMware on Cisco blade center, NetApp SAN, Juniper firewalls and VPN, Cisco switches and core applications.
Managing the Field Service Technicians
Managed 4 direct reports and 23 total employees for 3 departments. Client Services - Project Managers and Account Managers. Coordinating over 250 projects per year and customer interaction for contracts, repairs and customer service. Field Services - Resource Coordinators, Technical Support and sub-contracted field technicians. Coordinating all field service activities. IT Department – Internal IT systems, infrastructure, two remote offices, and proprietary software development for in house business operations. Accomplishments Completed the largest project in the company’s history by upgrading 4,000+ locations for a major pharmacy chain in 15 weeks. The project was completed on time and on budget. Managed over 40,000 onsite events in all 50 states, utilizing 2,200 technicians in 2010. Improved IT systems including security, reliability, and increased performance. This resulted in reduced labor hours (8,000+), improved service to the customers and a more effective work force. Coordinated the transition of Restaurant Solutions in to the tekservePOS operation. This was completed in less than 6 months and improved the level of service provided to the customer.
Managed all aspects of business operation. Departments include sales, repair, logistics, help desk, field service, customer service, IT and accounting. Business development for new products, services and partnerships. Accomplishments Expanded the business offerings by coordinating the purchase of the previously outsourced help desk operation. This provided direct access to customers and delivered a higher level of service. Expanded business with new customers, products, services and partnerships. Previously the company had only worked with a single customer. We introduced 3 new product lines, new business partnerships and over 200 new customers. Obtained the highest profit percentage in 4 years through process change improvements, cost reductions and improved pricing programs.
Sold Point of Sale systems and services to McDonald's account nationwide. Coordinate the related activities to the sales for installation, contracts and support. Managed the relationship with McDonald's Corporate. Accomplishments Primary contact for all activities related to the McDonald’s account for POS systems nationwide. Created new order process that allowed completion of sales quotes in minutes instead of hours or days. The quoting tool provided accurate information to ensure completion of all aspects of the orders. Attend all meeting with McDonald’s corporate for new projects and overall business relationship. This ensured open communication between the companies.
Managed 5 direct reports and 35+ field technicians who supported POS systems for nationwide fast food chains. Primary contact for the development of a new touch screen system introduced to the industry. Included software, hardware and services. Created, managed and reviewed budgets for the field service operation. Accomplishments Increased the field technicians from 15 with subcontractors to over 35 direct field technicians. Added additional business for 3 new customers. Previously the company had only worked with a single customer. Improved process for expense controls, employee development and company policies that lead to reduced expenses and increased profits.