Tom White

I've earned multiple promotions during my highly successful career with a leading broadband provider with customers spanning 24 markets. I am actively involved with go to market strategies and driving new revenue opportunities. All functions of my current role focus on improving revenue expansion by driving the network vision, strategy, and engineering to define the future-state and integrate multiple technological designs across all markets, including outside plant, access last mile, network core, and wireless engineering. I have lead Network Operations Center teams providing customer-facing and internal associate Tier II & III support with a customer first priority and management of all network components and alarms while also directing the Cybersecurity team as CISO for the company. I direct company-wide Supply Chain and Purchasing ensuring materials are in place to meet build and customer needs while managing inventory costs as well as lead all company facilities management. In addition, I lead COGS accountability and control as well as contract management. My key achievements: ♦ Steered technology organization with seven direct reports (VPs, Senior Directors, Director) and 638 indirect reports, a $110M expense budget, $188M capital budget, and $124M in Access & Interconnect and COGS expenses. ♦ Since 2004, managed $235M budget for all company-wide capital investments, including evaluating new investments and presenting business justification for expenses. ♦ Delivered a cumulative savings of $150M through strategic negotiations with vendors to reduce capital purchasing costs, eliminated $45M in network and access costs over past three years, and decreased overall vendor maintenance costs by $75M+ across career. ♦ Played a key role in 11 acquisitions by leading due diligence teams, surpassing synergy targets by $12M+. ♦ Mentored numerous individuals to advance their careers to Senior Director or higher levels.

I lead network and OSP engineering for five markets in six states with a team of 238 resources. This included defining the network vision, leading implementation across diverse markets, and directing the NOC providing support for all networks. In addition, I was accountable for managing the company-wide capital budget. My key achievements: ♦ Improved operational metric performance, decreased costs, negotiated reduced total cost of ownership with vendors, and enhanced all related processes for managing and supporting $1B in network assets. ♦ Developed defined levels and guidelines for engineer development and career track opportunities reducing engineer churn by 50% and increasing job satisfaction. ♦ Established design team to create automation tools for front-line customer support teams resulting in a 93% first-call resolution for customer issues. ♦ Achieved 45+% decrease in network-related churn by reorganizing team along functional lines and leading design and standardization deployment to improve customer experience.

I led a team of nine direct and 200+ indirect reports executing network and service operations, including service provisioning, repair call centers, and field service dispatch activities. Additionally, I drove strategy, vision, and execution in alignment with short- and long-term goals and objectives. My key achievements: ♦ Slashed annual network maintenance contract costs from $2.2M to $1.6M by leveraging business acumen to renegotiate contracts with vendors. ♦ Motivated team to consistently deliver high-quality results, improving project on-time completion rate from 67% to 93%. ♦ Spearheaded development and implementation of detailed change management process that reduced customer tickets associated with network changes by 76%. ♦ Conducted in-depth data analysis and introduced enhanced release control management in collaboration with vendors to decrease IPTV network trouble by 40+% in 18 months. ♦ Managed successful integration of Engineering into existing Network and Services team and effectively transitioned all Consolidated Network Services (CNS) GM responsibilities.

I directed a Network Operations Center with five direct and 52 indirect reports focused on service reliability and excellence for all products and services. During this period, I was selected to assume the role of General Manager for CNS with full P&L accountability. My key achievements: ♦ Drove financial performance by reducing NOC overhead by $1.1M, decreasing purchased network costs by $1.5M+, and boosting network revenues by 16% over two years. ♦ Improved network support by hiring five new escalation team members and consolidating two NOCs into one for greater focus on customer satisfaction, proactive problem resolution, and increased accountability. ♦ Increased service levels from 68% to 95% and improved Talk Time, Service Level, Speed of Answer, and Calls Offered KPIs by 79%-95% by creating highly skilled Tier III customer-facing operations team. ♦ Headed negotiations and managed relationship with Verizon Wireless to win first major wireless carrier backhaul RFP with a $2.3M contract value and long-term relationship netting $40M in additional revenue.

In my first VP-level role, I guided a diverse team of network engineers, OSP engineers, and circuit provisioning/design and translations teams across markets in three non-contiguous states supporting 300K voice, VoIP, IPTV, and broadband connections. To ensure timely deployment of technology to meet business objectives and customer demands, I partnered with the product management, sales, and field operations teams. My key achievements: ♦ Directly led team that launched first IPTV network in North America, beating out major competitors and positioning company as technology pioneer; launched VoIP one year later and two years ahead of peers. ♦ Promoted from earlier roles as Senior Manager of OSP Engineering, Field Services Manager, Network Service Center Manager, and Operations Services Supervisor.

Progressively managed three retail stores in Dallas Fort Worth MetroPlex. Increased revenues bringing two stores to profitability and grew profitability two fold in third store managed. Opened and managed new store; Established new company record for shortest time frame for a store opening.

Managed two departments generating over $10M of annual revenue

Worked throughout high school and college in retail and banking.