Tony Rreshka

• Ensure all operations are carried on in an appropriate, cost-effective way • Improve operational management systems, processes and best practices • Purchase materials, plan inventory and oversee project efficiency • Formulate strategic and operational objectives • Hire, train and supervise staff • Find ways to increase quality of customer service • Manage direct reports

• Responsible for the whole project Coordination • Responsible for the Test Management approach to be used within the company • Involved in the control, planning and monitoring of the test activities • Devise, with other stakeholders, the test objectives/policies/strategies/plans • Estimation of the testing necessities and discuss with the management about the necessary resources to achieve the goals • Plan the effort, select the tools, and ensure the teams' training • Lead and monitor the analysis, design & implementation of test cases/procedures/suites • Ensure the configuration & traceability of the tests • Schedule the test executions and report on progress, quality status, and results • Write summary reports • Provide guidance to test teams, and inspire team members in their daily tasks • Accountable (but NOT responsible) for the creation of the test plans • Responsible for set up of test organisation/execution/management/specification • Manage customer expectancy • Create release advice • Participate in Project Meetings

• Daily operations planning. • Working across the team to continuously improve procedures and mechanisms. • Mission setup, prioritisation and optimisation. • Assessed system hardware and suggested modifications to reduce lag time and improve overall speed. • Performed root cause analysis and general troubleshooting. • Educated equipment operators on proper use of equipment.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. • Achieved recognition from senior management for contribution to store success, including managing purchases, employees and operations to foster optimal performance. • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Attended project planning meetings and assisting on coordination of mechanical system designs with technical teams, and coordinate delivery timelines. • Reviewed and checked technical drawings by Mechanical Engineers, CAD technicians and drafters. • Assisting in maintenance of machine tooling and equipment.