Trays O Reilly
About
Trays O Reilly is from Tampa, Florida, United States. Trays is currently Vice President Global Pfizer Connect at Pfizer, located in Tampa, Florida, United States. In Trays's previous role as a Vice President Pfizer Connect at Pfizer, Trays worked in Tampa, Florida, United States until Jan 2024. Prior to joining Pfizer, Trays was a Vice President 2 Experience innovation at Comcast NBCUniversal and held the position of Vice President 2 Experience innovation at Greater Philadelphia Area. Prior to that, Trays was a Vice President Customer Experience at Comcast NBCUniversal, based in Greater Philadelphia Area from Apr 2016 to Dec 2019. Trays started working as Vice President National Sales Operations at Comcast NBC Universal in Greater Philadelphia Area in Nov 2014. From Apr 2013 to Nov 2014, Trays was Vice President - Customer Experience and Operations Retail at Comcast NBC Universal, based in Greater Philadelphia Area. Prior to that, Trays was a Senior Director - Customer Experience Strategy at Rogers Communications Inc., based in Toronto, Canada Area from Jun 2010 to Mar 2013. Trays started working as Head of Customer Experience at T-Mobile in London, United Kingdom in Nov 2008.
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Trays O Reilly's current jobs
Accountable for virtual sales and service globally for Pfizer
Trays O Reilly's past jobs
Recruited to build a sales virtual engagement center to engage Health Care Professionals on Pfizer’s products aross all therapeutic areas including Oncology, Vaccines, Internal Medicine, Migrane, Rare Direase, Hospital Business and Inflammation and Immunology.
Promoted to Vice President 2 to lead the Experience Innovation Lab at Comcast as well as Operationalized the AI (Artificial Intelligence) platform - Xfinity Assistant.
I was recruited to the Customer Experience team to oversee all CX projects for Comcast. In this role, I collaborate with teams across the company to design customer experiences for new products and services that leverage innovative technology and improve satisfaction for Comcast customers.
I was recruited to establish the National Sales Operations team to support 65,000 employees working in sales channels nationally at Comcast, including the Retail Stores, Inbound Sales, E-Tail, Direct Field Sales, Telesales, and Property Account Rep channels.
I was recruited to this national-level role to transform customer experience and support for all retail channels at Comcast. My change management initiatives spanned Process Design, Data, and Analytics, Training, Communications, Tools, and Technology channels.
I was recruited to establish and grow the enterprise customer experience team and strategy for all sales channels including; retail, contact centers, field technicians, sales, web, and social media. In this role, I designed and introduced the customer experience strategy for all Rogers brands, including enterprise-wide customer measurement.
I was recruited to lead and transform T-Mobile London’s customer experience, which included collaborating with and supporting employees based across the UK, Philippines and India. I monitored and improved the Customer Experience by developing, self-serve capabilities, operational design, communications, and service strategy for the entirety of T-Mobile including web, retail and contact centers.
I was promoted to Director reporting directly to the CEO. My role was to innovate and transform the communications and standards operations and policies for the entire company.
I was recruited to this position with full operational accountability for 80% of staff and operations at PhonepayPlus.
Additional roles at Telstra and Telstra subsidiary Sensis Head of Customer Service Operations (Sensis) Apr 2003 - Nov 2003 National Manager – Customer Service and Care (Sensis) Sep 2002 - Apr 2003 Group Manager - National Customer Recovery Group Oct 1999 – Sep 2002 Sales Contact Centre Manager Jan 1999 - Oct 1999