Uday S

In this assignment, I am driving transformation projects from operations, digital asset implementation, while following standard methodologies' framework, case studies, benchmarking for making processes highly operational. Under customer engagement, I interface with customers to address their pain points while ensuring distributor onboarding, payouts, vendor onboarding, budgeting, and planning. Leading Distribution Operation and Vendor Management by providing mentorship to the operations team, I ensure delivery of goals, promote a learning culture and build a solid team.

In this assignment, I was charged with skills in leading Claims, Customer & Policy Servicing, SLA mapping, query and request processing, assessment & payouts, call center functions, channel support, and priority cell management. Leveraging skills gained, I managed budgets & cost containment functions while commencing policy servicing, financial and non-financial transactions. By managing process reengineering and system automation for payouts and regulatory reporting, I streamlined business process reengineering. In addition to this, I initiated automation of regulatory reporting and business MIS while securing substantial savings in customer communication. Furthermore, I integrated effective measures to slash the inflow of Customer Service and Complaints in addition to Policy Servicing and Channel Support. In the nutshell, I initiated system development/re-vamping, including Policy Admin System, Workflow, Customer Portal and Mobile Applications while defining guidelines for servicing, and underwriting.

Responsibility of managing HO Distribution Operations including entire process of Licensing, Leader Management and Agent Servicing. Additional responsibility of Information Management, generation of MIS, Contest & Convention Trackers and Analytic reports as per business requirements. Structured annual operational budget and implementation of control measures to contain expenses within defined limits.

Development of project plans at program level and monitoring of the same including benefit realization at project/program level Interfacing and coordination with cross functional teams from Distribution, Operations, IT and Facilities for development and monitoring of project progress and plan implementation

Managed zone distribution operation function for South India Monitored branch performance especially with respect to licensing, compliance and audit rules Managed special projects towards decentralization to Zone and Branches. Drove the efforts for creation of ‘Standard Operating Procedures’ for Branch and Zone Distribution Operations function

Managed end to end licensing procedures for Andhra Pradesh region from Hyderabad Handled branch operations with respect to policy submission & issuance, commission payouts and any related queries for Hyderabad branch

Handling correspondence with clients, monitoring bills and receivables, prioritizing assignments and scheduling interviews. Key player in sourcing of clients and candidates. Periodic review of internal control procedures for operational system, identifying weaknesses and recommended improvement

Maintenance of employee database Monthly payroll calculations and management of statutory requirements Managed operations for M/s. V. V. Transport (sister concern of Deccan Engineering Enterprises)